Assistant Account Handler

Howden Group; United Kingdom; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holiday (plus bank holidays)

Core benefits for health and financial

Life Assurance up to 4x salary

Income protection

Pension scheme – employer/employee

Healthcare Cashplan

Employee discounts

EAP

Job summary

Howden is a global insurance group offering office-based roles with hybrid working options. We are actively looking for an Assistant Account Handler to join our growing team and develop expertise in specialist insurance environments.

You will engage with clients, understand their requirements, and craft tailored solutions. Training and support toward industry qualifications are provided to help you build a long-term career at Howden.

Qualifications

• Engage with clients to understand requirements and propose tailored solutions.
• Experience in sales, customer service or insurance is helpful but not required.
• On-site training, workshops and coaching are provided toward industry qualifications.

Responsibilities

• Develop and nurture client relationships to capture opportunities.
• Identify client needs and provide appropriate insurance solutions.
• Collaborate with team to support clients through the policy lifecycle.

Skills

People skills

Relationship building

Problem solving

Sales/customer service experience

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. Howden is a group of talented insurance experts who have the freedom to deliver for clients and the support to do what they do best. Our people are our biggest asset and our largest shareholder group, and everything that makes us unique – our culture, the quality service we offer our clients, and our continued growth – all come from this employee-owned model. All our people, whether they hold shares or not, are driven to create a business to be proud of. That’s because we’re all united by a shared passion and no-limits mindset, which means we take our work personally. Our people have delivered groceries to elderly clients, invented whole new products to meet clients’ needs, and even been invited to clients’ weddings. We’re not about cookie-cutter, off-the-shelf, one-size-fits-all insurance. We do people-first insurance. This no-limits approach means that we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative, doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we’re using our skills, knowledge and networks to make a difference and speed positive change in the world around us. We are actively looking for an Assistant Account Handler to join our growing team. The role will be office based, with hybrid working options available. This is a great opportunity to join a highly successful team and develop your experience and career within a specialist insurance environment.

About you:

You will enjoy having conversations with people, listening and building relationships as it’s important that we really get to know our clients and understand their requirements. You have awesome problem-solving skills. All of our clients are unique, so we need to come up with tailored solutions as we don’t have a "one size fits all" approach. You may currently be working in a sales, customer service or insurance role and are now looking to build a long-term career. We don’t require previous insurance experience as we offer on-site training, workshops, coaching and support towards industry qualifications. You will have a passion and entrepreneurial mindset. Many of our most successful business opportunities have come from team members with a genuine interest in the products and clients they support. Whether that’s equine, campervans, motorhomes, classic cars, motorbikes, marine, fine art or other specialist insurance areas, you'll enjoy building knowledge, developing relationships and helping clients find the right solution. You will be ambitious. We promote within, and many of our leaders started their careers in entry-level roles. We give you all the tools; all we ask from you is the desire to succeed.

Rewards:

• 25 days holiday (plus bank holidays), increasing through length of service
• A set of core benefits, designed with your health and financial protection in mind
• Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen
• Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury
• Contributory pension scheme – 4% employer contribution and 5% employee contribution, rising to 5% & 5%
• Access to a Healthcare Cashplan, which gives you access to a variety of health-related benefits
• Access to a host of lifestyle and financial benefits that you can choose from: Discounts on gym membership across the UK
• Salary sacrifice schemes – Travel Insurance, Cycle to Work, Car Leasing, Technology Purchase
• Access to a range of personal insurance products at discounted rates
• Access to hundreds of high-street retailer discounts
• Employee Assistance Programme (EAP) to support employees outside of work

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.