Account Handler

Lockton Companies; London; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Construction Account Handler to join their dynamic team in London. This role offers the chance to work with a diverse portfolio of UK Construction clients, providing exceptional service and support. You will be responsible for managing insurance programs, preparing renewal reports, and building strong client relationships. The company values its employees and is committed to their growth and success, offering a hybrid work environment and extensive support for professional development. If you are passionate about client service and eager to make a difference, this opportunity is for you.

Benefits

Industry-leading health insurance

Training and study support

Opportunities for career growth

Qualifications

• Essential construction experience and strong technical knowledge required.
• Excellent communication skills for client meetings are a must.

Responsibilities

• Provide day-to-day servicing of client insurance programs.
• Research and prepare renewal reports for account team.
• Manage client queries and advise on insurance solutions.

Skills

Construction experience

Technical knowledge of construction risks

Communication skills

Client relationship management

Problem-solving

Job description

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

About the Position

Lockton is the world's largest privately held independent insurance brokerage. Since 1966, our private ownership has allowed us to serve our clients, nurture our people, and give back to our communities in ways other companies simply can't. We're passionate about helping you achieve your ultimate potential. If you believe in providing excellent client service, supporting community initiatives, and being part of our caring culture, then you belong here.

Job type

Experienced Professional

Workplace

Hybrid

Your Responsibilities

Due to continued successful growth, we are hiring for a Construction Account Handler to join our Construction team in London.

As a Construction Account Handler, you will be responsible for providing day-to-day service delivery to a mixed portfolio of UK Construction clients and projects.

You will act as a client advocate serving as a key contact within the account team working with an allocation of clients from varying sizes from commercial to large corporate accounts.

Role responsibilities will include:

• Provide day to day servicing of a client’s insurance programme to support retention and development of the business
• Research, prepare and present renewal reports to account team in accordance with the renewal report process
• Obtain quotations both for new and renewal business
• Prepare market presentations
• Effectively manage the credit control processes, actively track premium payments and pursue uncollected premium, promptly escalate in line with credit control process
• Serve clients as an advocate for their needs, ensuring delivery of exceptional service through close and regular interaction
• Diligently check policy documentation in accordance with regulations
• Effectively respond and manage with queries including but not limited to changes in cover and risk
• Identify the risk exposures and advise on insurance and risk management solutions in consultation with the account team.
• Provide management information as requested
• Build and nurture close, long-lasting relationships by developing a constantly expanding network of client contacts

Qualifications

• It is essential that candidates have construction experience.
• Candidates should have strong technical knowledge of not only construction risks but also experience of associated casualty lines of business.
• You will possess excellent communication skills and the ability to attend external client meetings when required.
• We are looking for someone that has the energy and appetite to learn and proven can develop and progress within our business
• This is predominantly an office-based role with training and study support offered

Equal Opportunity Statement

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.