Account Handler

Brown & Brown; Ipswich; On-site; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Pension

Annual leave

Job summary

Brown & Brown in Ipswich (Martlesham) is seeking a Commercial Account Handler to join a welcoming, professional team. The role focuses on selling and advisory services, renewing contracts for clients within the business division, and expanding the client base.

You will manage an existing book of business while assisting with new enquiries to achieve the company's targets, delivering high-quality service, and maintaining a commitment to professional development.

Qualifications

• General insurance experience either broking or underwriting.
• Ability to handle new business enquiries, renewals and mid-term adjustments of insurance policies.
• Good customer service and negotiation skills.
• Effective planning, administration and organisational skills.
• Excellent oral and written communication skills with the ability to represent the Company professionally.

Responsibilities

• Provide administrative support and service clients for designated Account Executives or SBU, handling quotations, new business, mid-term amendments and renewals.
• Ensure Treating Customers Fairly (TCF) is paramount in all dealings with customers.
• Provide clients with appropriate insurance cover and advice while maintaining competitive premiums.
• Advise insurers on new business, amendments and renewal transactions.
• Communicate with clients and inform them of cover, gaps, or significant terms and exclusions.
• Liaise with clients and premium credit providers on failed instalment cases.

Skills

General insurance experience

New business enquiries handling

Negotiation skills

Customer service

Planning & organisation

Communication skills

Job description

Commercial Account Handler

Location: Ipswich (Martlesham)

Salary: Negotiable + Benefits

We are currently looking for an Account Handler to join the welcoming and professional team in Ipswich.

The role of the Handler is an important sales and advisory position which involves offering and renewing contracts of insurance, either stand alone or as part of a portfolio, to clients within the business division. As a Handler you will manage an existing book of business but will also be expected to assist with new enquiries to expand the Company's client base and assist with achievement of the company's new business targets.

The Account Handler will deliver effective, quality advice and efficient customer service combined with a commitment to their own professional development. Key will be an ability for you to work cooperatively and efficiently with all colleagues both within the Broking and Service areas to ensure effective achievement of overall objectives.

The day to day:

• Providing administrative support and servicing clients for designated Account Executives or Small Business Unit (SBU) as required in a professional, timely and efficient manner - handling quotations, new business, mid-term amendments and renewals.
• To provide excellent service to client's making sure that Treating Customers Fairly (TCF) is paramount in all dealings with customers.
• To provide customers/clients with appropriate insurance cover and advice whilst maintaining competitive premiums.
• Advising insurers in respect of all new business, amendments and renewal transactions.
• Communicating with clients and ensuring that they are fully aware of the cover provided and any gaps in cover or significant terms, conditions or exclusions.
• Liaising with clients/premium credit providers on failed instalment cases
• Ensuring that any formal complaints or potential formal complaints are referred immediately to the Compliance Officer or a Director.
• Assist the claims department in respect of cover operative and other technical matters.
• Liaise with the claims department as required to verify loss experience at each renewal.

What's on offer:

• A negotiable basic salary + all the normal benefits (25 days holiday + Bank Holidays, Pension, Death in Service etc.)
• Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares (post probation).
• Full support for your professional development (including fully funded qualifications)

Your Experience:

• General insurance experience either broking or underwriting
• Ability to handle new business enquiries, renewals and mid term adjustments of insurance policies
• Good customer service and negotiation skills
• Effective planning, administration and organisational skills
• Ability to work calmly under pressure
• Excellent oral and written communication skills with the ability to professionally represent the Company
• Ability to build successful, mutually beneficial business relationships with all stakeholders, i.e. prospects / clients / insurers / colleagues.

Teammate Benefits & Total Well‑Being

At Brown & Brown Canada, we go beyond traditional benefits by supporting the total well‑being of our teammates-physically, financially, and personally. This commitment is reflected in our culture and leadership. In 2026, Brown & Brown Canada was recognized as one of the Best Workplaces in Canada and a Best Workplace with Most Trusted Executive Teams by Great Place to Work®, the global authority on workplace culture. These recognitions are based entirely on confidential employee feedback across Great Place to Work Certified organizations in Canada.

Our programs are designed to help you thrive at work and in life.

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; Retirement and savings programs, including RRSP with company match, TFSA options
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Increased Stat Holidays & Vacation time, Paid Sick/Personal time, Preferred Partner Discounts and more.
• Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power to Be Yourself

Brown & Brown is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our values, we steadfast in providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Brown & Brown will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact us as soon as possible to make appropriate arrangements.