Account Handler

Brown & Brown, Inc.; United Kingdom; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

25 days holiday

Pension

Death in Service

Flexible benefits

Share save scheme

Fully funded qualifications

Job summary

Brown & Brown in Ipswich is seeking a Commercial Account Handler to join a welcoming and professional team. You will manage an existing book of business while supporting new enquiries to expand the client base, delivering quality insurance advice and excellent service in a busy broking environment.

The role emphasizes handling quotations, renewals and mid-term amendments, with emphasis on Treating Customers Fairly and maintaining competitive premiums.

Qualifications

• General insurance experience in broking or underwriting preferred.
• Ability to handle new business enquiries, renewals and mid-term amendments.
• Strong customer service and negotiation skills.
• Efficient planning, administration and organisational skills.
• Ability to work calmly under pressure.
• Excellent oral and written communication skills to represent the company.
• Ability to build mutually beneficial relationships with stakeholders.

Responsibilities

• Provide administrative support and servicing for designated Account Executives or Small Business Unit.
• Handle quotations, new business, mid-term amendments and renewals.
• Advise clients on appropriate insurance cover and terms.
• Communicate with clients about cover provided and any gaps or exclusions.
• Coordinate with premium credit providers on failed instalment cases.
• Assist claims department with cover operative and other technical matters.

Skills

General insurance experience

New business enquiries

Renewals & mid-term amendments

Customer service

Negotiation skills

Planning & administration

Communication (oral & written)

Relationship building

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Title: Commercial Account Handler Location: Ipswich (Martlesham) Salary: Negotiable + Benefits Overview: We are currently looking for an Account Handler to join the welcoming and professional team in Ipswich. The role of the Handler is an important sales and advisory position which involves offering and renewing contracts of insurance, either stand alone or as part of a portfolio, to clients within the business division. As a Handler you will manage an existing book of business but will also be expected to assist with new enquiries to expand the Company’s client base and assist with achievement of the company’s new business targets. The Account Handler will deliver effective, quality advice and efficient customer service combined with a commitment to their own professional development. Key will be an ability for you to work cooperatively and efficiently with all colleagues both within the Broking and Service areas to ensure effective achievement of overall objectives. The day to day: Providing administrative support and servicing clients for designated Account Executives or Small Business Unit (SBU) as required in a professional, timely and efficient manner - handling quotations, new business, mid-term amendments and renewals. To provide excellent service to client’s making sure that Treating Customers Fairly (TCF) is paramount in all dealings with customers. To provide customers/clients with appropriate insurance cover and advice whilst maintaining competitive premiums. Advising insurers in respect of all new business, amendments and renewal transactions. Communicating with clients and ensuring that they are fully aware of the cover provided and any gaps in cover or significant terms, conditions or exclusions. Liaising with clients/premium credit providers on failed instalment cases Ensuring that any formal complaints or potential formal complaints are referred immediately to the Compliance Officer or a Director. Assist the claims department in respect of cover operative and other technical matters. Liaise with the claims department as required to verify loss experience at each renewal.

What’s on offer:

A negotiable basic salary + all the normal benefits (25 days holiday + Bank Holidays, Pension, Death in Service etc.) Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares (post probation). Full support for your professional development (including fully funded qualifications)

Your Experience:

• General insurance experience either broking or underwriting
• Ability to handle new business enquiries, renewals and mid term adjustments of insurance policies
• Good customer service and negotiation skills
• Effective planning, administration and organisational skills
• Ability to work calmly under pressure
• Excellent oral and written communication skills with the ability to professionally represent the Company
• Ability to build successful, mutually beneficial business relationships with all stakeholders, i.e. prospects / clients / insurers / colleagues

Teammate Benefits & Total Well‑Being At Brown & Brown Canada, we go beyond traditional benefits by supporting the total well‑being of our teammates—physically, financially, and personally. This commitment is reflected in our culture and leadership. In 2026, Brown & Brown Canada was recognized as one of the Best Workplaces in Canada and a Best Workplace with Most Trusted Executive Teams by Great Place to Work, the global authority on workplace culture. These recognitions are based entirely on confidential employee feedback across Great Place to Work Certified organizations in Canada. Our programs are designed to help you thrive at work and in life.

Health Benefits:

• Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance

Financial Benefits:

• ESPP; Retirement and savings programs, including RRSP with company match, TFSA options

Mental Health & Wellness:

• Free Mental Health & Enhanced Advocacy Services

Beyond Benefits:

• Increased Stat Holidays & Vacation time, Paid Sick/Personal time, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power to Be Yourself

Brown & Brown is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our values, we steadfast in providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Brown & Brown will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact us as soon as possible to make appropriate arrangements. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.