Account Handler

Stride Resource Management Ltd; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

Stride Resource Management Ltd in Coventry is seeking a commercial Account Handler who values strong client relationships, autonomy, and personal service. The role covers a varied commercial workload, supporting clients and maintaining high service standards.

You will handle renewals, mid-term adjustments, and liaise with insurers and Account Executives to ensure terms are accurate and client needs are met.

Qualifications

• Manage renewals, mid-term adjustments and insurer negotiations as part of regular servicing.
• Speak with clients and insurers to ensure terms and service standards are met.
• Be dependable, organized and focused on long-term client relationships.

Responsibilities

• Manage and service a portfolio of commercial insurance clients
• Handle renewals, mid-term adjustments and day-to-day account administration
• Liaise with insurers and underwriters to obtain terms and maintain progress on client work
• Prepare accurate documentation and maintain policy records to a high standard
• Support Account Executives and colleagues with client servicing activity
• Help deliver a reliable, professional service that supports retention and long-term client relationships
• Contribute to a broking environment where advice and service standards still matter

Skills

Account handling

Client servicing

Insurance knowledge

Negotiation

Communication

Job description

If you are a commercial Account Handler who values proper client relationships, a sensible level of autonomy and a business that still believes in personal service, this should be worth your attention. This Coventry-based role would suit someone who is comfortable managing a varied commercial workload, supporting clients properly and working in an environment where service quality still carries real weight.

This is a good opportunity for someone who wants to step away from overly process-heavy broking environments and into a business that presents itself around traditional values, transparent advice and tailored risk management support. The wider setup gives the role a more grounded feel than a standard handling post in a larger, less personal environment, while still offering the credibility of an established commercial insurance proposition.

The opportunity

This Account Handler role is based in Coventry and sits within an established independent broker serving a wide range of commercial clients. The work spans a broad spread of insurance and risk management needs, so it should appeal to someone who enjoys variety rather than a narrow class of business.

You will be joining a business that is clear about the standard of service it wants to deliver. This should suit someone who is organised, reliable and keen to build a long-term career in insurance, rather than simply move into another handling role that feels interchangeable with the last one.

What the role involves

• You will support the day-to-day handling of commercial insurance clients, managing renewals, mid-term adjustments, insurer negotiations and general servicing work.
• The role is likely to involve close contact with both clients and Account Executives, making sure business is placed accurately, documentation is correct and clients get the steady, responsive service that keeps relationships in good shape.
• This is not the sort of role where you are tucked away from the client. It should suit someone who is comfortable speaking with clients and insurers, managing priorities calmly and taking responsibility for the quality of their work.
• If you already understand the rhythm of commercial insurance and take pride in keeping business moving properly, you should feel at home here.

Key responsibilities

• Manage and service a portfolio of commercial insurance clients
• Handle renewals, mid-term adjustments and day-to-day account administration
• Liaise with insurers and underwriters to obtain terms and maintain progress on client work
• Prepare accurate documentation and maintain policy records to a high standard
• Support Account Executives and colleagues with client servicing activity
• Help deliver a reliable, professional service that supports retention and long-term client relationships
• Contribute to a broking environment where advice and service standards still matter

Who this role could suit

• An experienced Commercial Account Handler already working in a broker environment
• Someone handling SME and wider commercial insurance accounts across multiple classes of business
• A broker who values detail, responsiveness and doing the job properly
• An insurance professional based within reach of Coventry
• Someone who prefers a more personal independent broker environment to a highly corporate setting
• A commercial insurance professional looking for stability, variety and room to grow

You do not need to be overly polished or sales-led to do well in this role. You do need to be dependable, organised and able to build confidence with clients and insurers through the quality of your work.