SME Account Handler

Stride Resource Management Ltd; Leicester; On-site; GBP 24,000 - 36,000; Full time

Job summary

Stride Resource Management Ltd in Leicester is seeking an SME Account Handler with practical commercial insurance experience in a broker environment. You will manage day-to-day client servicing, renewals and insurer communications to keep small business clients confident and well supported.

You will stay close to the client, balance priorities and work collaboratively with colleagues in the Leicester office to identify retention opportunities and deliver reliable, straightforward service.

Qualifications

• SME commercial insurance experience in a broker environment.
• Experience managing renewals and day-to-day client servicing.
• Clear communicator with insurers and clients.

Responsibilities

• Manage and service SME commercial insurance clients from Leicester office.
• Handle renewals, mid-term adjustments, quotations and general account administration.
• Liaise with insurers and underwriters to obtain terms and keep business progressing.
• Prepare accurate documentation and maintain policy records to a high standard.
• Support client relationships through responsive and dependable day-to-day service.
• Work closely with colleagues in the Leicester office on wider commercial insurance activity.
• Help identify opportunities to strengthen retention and broaden client relationships.

Skills

Client servicing

Renewals management

Commercial insurance

Job description

If you are an SME Account Handler who prefers straightforward commercial insurance work, proper client contact and a role where you can build confidence without being swallowed by process, this should be worth a look. This Leicester-based opportunity would suit someone who enjoys managing day-to-day client servicing well, keeping renewals under control and helping small business clients feel looked after rather than passed around.

This is a good fit for someone who already understands the pace and detail involved in SME commercial insurance and wants to be part of a broking business with real scale behind it, but without losing the feel of a local office and a recognisable team. The Leicester office is well established in the regional market and supports a broad commercial client base, which gives the role more substance than a narrow processing position.

The opportunity

The focus here is SME commercial insurance, so the work will suit someone who is comfortable supporting smaller business clients across a range of sectors and handling the regular rhythm of renewals, mid-term adjustments, insurer negotiations and general account servicing. You will be dealing with clients who want clear advice, quick responses and a broker who makes things easier rather than more complicated.

The wider business proposition should also matter to the right candidate. There is enough market presence, insurer access and operational backing to make this feel like a credible move for someone who wants stability and a better platform, while still keeping the role close enough to the client to be commercially satisfying.

What the role involves

• You will support the servicing of SME commercial insurance clients from the Leicester office, working across renewals, adjustments, quotations and general client administration.
• The work will involve regular insurer contact, policy review, document production and day-to-day handling activity to make sure clients receive a reliable and professional service.
• This is not a role where you are hidden from the client.
• You will need to communicate clearly, manage priorities sensibly and deal with both clients and underwriters in a calm and organised way. It would suit someone who takes pride in getting the detail right, but who also understands the commercial side of retention and client relationships.

Key responsibilities

• Manage and service a portfolio of SME commercial insurance clients
• Handle renewals, mid-term adjustments, quotations and general account administration
• Liaise with insurers and underwriters to obtain terms and keep business progressing
• Prepare accurate documentation and maintain policy records to a high standard
• Support client relationships through responsive and dependable day-to-day service
• Work closely with colleagues in the Leicester office on wider commercial insurance activity
• Help identify opportunities to strengthen retention and broaden client relationships

Who this role could suit

• An SME Account Handler with commercial insurance experience in a broker environment
• Someone handling renewals and day-to-day servicing for small business clients already
• A commercial insurance professional who values accuracy, consistency and good client service
• Someone based within reach of Leicester who wants to be part of an established office
• A broker looking for a stable move into a well-backed business with room to develop
• An insurance professional who wants a role with substance, but without unnecessary politics or noise

You do not need to be overly polished or sales-led to do well here. You do need to be reliable, organised and able to deal with clients and insurers in a way that builds confidence.