Account Executive

Willis Towers Watson; West of England; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Group life insurance

Pension scheme

25 days annual leave + volunteer day

Job summary

Willis Towers Watson is seeking an Account Executive to become a trusted advisor to UK public sector organisations. In a role that combines client relationship management, technical insurance expertise and strategic programme delivery, you will help clients manage risk and achieve objectives.

You will work within a collaborative team to support innovative insurance and risk management programmes for public sector, government and defence-related clients, with a clear route towards Account

Qualifications

• Insurance industry experience.
• Client-facing relationship management capability.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a demanding environment.
• Commercial awareness and analytical problem-solving capability.
• Strong organisational discipline and attention to detail.
• Ability to operate within a highly regulated environment.

Responsibilities

• Act as day-to-day relationship lead for allocated clients and prospects.
• Develop strong working relationships with client stakeholders and internal stakeholders.
• Understand client business operations, governance structures and risk exposures.
• Attend client meetings, stewardship reviews and renewal presentations.
• Support Account Directors and Practice Leaders in strategic client planning.
• Identify opportunities to improve client outcomes and service delivery.
• Maintain a detailed understanding of client objectives, budgets and procurement considerations.
• Support the design, placement and ongoing management of complex insurance programmes across property, casualty, motor fleet, professional indemnity, cyber, environmental liability, medical malpractice, directors and officers' liability, construction/project risks, crime and financial lines.
• Develop renewal strategies and timetables.
• Review market submissions, presentations, policy wordings and insurer quotations.
• Support insurer negotiations and programme design recommendations.
• Identify coverage gaps, wording issues and programme enhancement opportunities.
• Prepare insurance specifications and renewal reports.
• Support claims trend analysis and use this insight to inform renewal strategy.
• A key element of the future PSP model is the continued development of advisory work. The Account Executive will support delivery of advisory projects and develop increasing advisory capability over time.
• Assist with risk reviews, programme assessments and client advisory reports.
• Contribute to tender responses, procurement exercises and framework submissions.
• Prepare research, benchmarking, market analysis and presentation materials.
• Work with specialist teams across WTW to develop practical and innovative solutions for clients.
• Develop strong knowledge of central government, local authorities, education, blue light services, defence, public infrastructure, housing and transport.
• Public procurement processes and framework agreements.
• Government governance requirements and public accountability obligations.
• Contractual risk allocation and public sector insurance market dynamics.
• The expectations of public sector clients in relation to stewardship, transparency, service delivery and value for money.
• Support YPO framework opportunities and Crown Commercial Service (CCS) opportunities.
• Support regional, local authority and central government procurement exercises.
• Assist with major tender submissions, bid documentation and market/competitor research.
• Contribute to framework management activities and development of reusable PSP bid material.
• Identify opportunities for cross-selling, upselling and advisory development.
• Support prospecting activity, pipeline management and client development planning.
• Develop relationships with key insurer partners.
• Participate in new business presentations and contribute to PSP growth objectives.
• Ensure compliance with WTW governance requirements and relevant regulatory obligations.
• Maintain accurate financial, revenue and client records.
• Support billing, forecasting and budgeting processes.
• Ensure timely completion of mandatory systems and process requirements.
• Contribute to audit readiness, quality assurance activity and operational consistency across the practice.
• The successful candidate should be comfortable working with management information and data-driven decision making, including use of business intelligence tools where appropriate.
• Monitor revenue performance, renewal progress and client KPIs.
• Review placement metrics and portfolio trends.
• Support management reporting and identify opportunities for service improvement.
• Support and mentor CSE colleagues, helping to build technical confidence and resilience within the wider team.
• Share technical knowledge and contribute to training initiatives.
• Support succession planning activity and the development of future Account Directors.
• Promote collaboration across PSP, Wales & West and specialist teams.
• Contribute positively to team culture, morale and visible leadership during periods of change.

Skills

Insurance experience

Relationship management

Communication skills

Multi-tasking

Commercial awareness

Organization

Regulatory environment

Education

ACII qualification or progress towards professional qualification

Job description

Description

Join as an Account Executive and become a trusted advisor to some of the UK's most prominent public sector organisations. Combining client relationship management, technical insurance expertise and strategic programme delivery, you will help clients manage risk, protect their organisations and achieve their objectives.

Working within a collaborative team of Account Directors, Practice Leaders, Client Service Executives (CSEs) and specialist colleagues, you will support the delivery of innovative insurance and risk management programmes for public sector, government and defence-related clients, as well as strategic advisory assignments.

With a clear route towards Account Director responsibilities, this role offers an exceptional opportunity to develop specialist public sector expertise and build a rewarding career in insurance and risk advisory.

Key Objectives

• Deliver exceptional client service and support client retention.

• Develop trusted relationships with clients, insurers and internal specialist teams.

• Support the placement and management of complex insurance programmes.

• Contribute to revenue growth, advisory development and framework opportunities.

• Build technical expertise across public sector risk disciplines.

• Support the development of junior colleagues and help create a sustainable future operating model for PSP.

The Role

Client Relationship Management

• Act as day-to-day relationship lead for allocated clients and prospects.

• Develop strong working relationships with client stakeholders and internal stakeholders.

• Understand client business operations, governance structures and risk exposures.

• Attend client meetings, stewardship reviews and renewal presentations.

• Support Account Directors and Practice Leaders in strategic client planning.

• Identify opportunities to improve client outcomes and service delivery.

• Maintain a detailed understanding of client objectives, budgets and procurement considerations.

Insurance Programme Management

• Support the design, placement and ongoing management of complex insurance programmes across property, casualty, motor fleet, professional indemnity, cyber, environmental liability, medical malpractice, directors and officers' liability, construction/project risks, crime and financial lines.

• Develop renewal strategies and timetables.

• Review market submissions, presentations, policy wordings and insurer quotations.

• Support insurer negotiations and programme design recommendations.

• Identify coverage gaps, wording issues and programme enhancement opportunities.

• Prepare insurance specifications and renewal reports.

• Support claims trend analysis and use this insight to inform renewal strategy.

Advisory Services Support

• A key element of the future PSP model is the continued development of advisory work. The Account Executive will support delivery of advisory projects and develop increasing advisory capability over time.

• Assist with risk reviews, programme assessments and client advisory reports.

• Contribute to tender responses, procurement exercises and framework submissions.

• Prepare research, benchmarking, market analysis and presentation materials.

• Work with specialist teams across WTW to develop practical and innovative solutions for clients.

Public Sector Specialism

• Develop strong knowledge of central government, local authorities, education, blue light services, defence, public infrastructure, housing and transport.

• Public procurement processes and framework agreements.

• Government governance requirements and public accountability obligations.

• Contractual risk allocation and public sector insurance market dynamics.

• The expectations of public sector clients in relation to stewardship, transparency, service delivery and value for money.

Framework and Tender Activity

• Support YPO framework opportunities and Crown Commercial Service (CCS) opportunities.

• Support regional, local authority and central government procurement exercises.

• Assist with major tender submissions, bid documentation and market/competitor research.

• Contribute to framework management activities and development of reusable PSP bid material.

Revenue Growth and Business Development

• Identify opportunities for cross-selling, upselling and advisory development.

• Support prospecting activity, pipeline management and client development planning.

• Develop relationships with key insurer partners.

• Participate in new business presentations and contribute to PSP growth objectives.

Operational Excellence

• Ensure compliance with WTW governance requirements and relevant regulatory obligations.

• Maintain accurate financial, revenue and client records.

• Support billing, forecasting and budgeting processes.

• Ensure timely completion of mandatory systems and process requirements.

• Contribute to audit readiness, quality assurance activity and operational consistency across the practice.

Data, MI and Analytics

• The successful candidate should be comfortable working with management information and data-driven decision making, including use of business intelligence tools where appropriate.

• Monitor revenue performance, renewal progress and client KPIs.

• Review placement metrics and portfolio trends.

• Support management reporting and identify opportunities for service improvement.

Team and Leadership Contribution

• Support and mentor CSE colleagues, helping to build technical confidence and resilience within the wider team.

• Share technical knowledge and contribute to training initiatives.

• Support succession planning activity and the development of future Account Directors.

• Promote collaboration across PSP, Wales & West and specialist teams.

• Contribute positively to team culture, morale and visible leadership during periods of change.

Qualifications

What you’ll bring

Essential

• Insurance industry experience.

• Client-facing relationship management capability.

• Strong written and verbal communication skills.

• Ability to manage multiple priorities in a demanding environment.

• Commercial awareness and analytical problem-solving capability.

• Strong organisational discipline and attention to detail.

• Ability to operate within a highly regulated environment.

Desirable

• Public sector or defence sector insurance experience.

• Advisory, consulting or risk management experience.

• Experience supporting complex or multinational insurance programmes.

• Tender, procurement or framework experience.

• ACII qualification or progress towards professional qualification.

Behavioural Expectations

• Client focus and personal accountability.

• Technical excellence and commercial awareness.

• Collaboration, curiosity and continuous improvement.

• Resilience during periods of change.

• Commitment to developing others and contributing to a sustainable PSP operating model.

Strategic Importance of the Role

• This position is a critical investment hire within the Public Sector Practice. The role supports succession planning, future advisory growth, development of the next generation of Account Directors and increased resilience across the PSP operating model.

• The Account Executive will play a significant role in supporting strategic clients across government, defence, infrastructure and framework-related opportunities, while helping ensure the long-term sustainability and growth of the practice.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]