Account Executive

IntecSelect; Sittingbourne; On-site; GBP 40,000 - 60,000; Full time

Job summary

IntecSelect in Sittingbourne, England, is seeking an Account Executive to manage a portfolio of existing customers in the insurance and financial sectors, driving renewals and opportunities to upsell.

You will build long-term relationships with IT Managers, CIOs and senior decision-makers, coordinate with technical and pre-sales teams, and keep CRM records up to date to fuel account growth.

Qualifications

• Previous Account Executive, Account Management or Customer Success experience.
• Experience working within technology, IT services, managed services or a similar environment.
• Strong customer relationship and stakeholder management skills.
• Experience supporting renewals, upselling and cross-selling.
• Confidence communicating with both technical and senior business stakeholders.
• Strong negotiation and commercial skills.
• A proactive, organised and self-motivated approach.
• The ability to take ownership of customer relationships and deliver against revenue targets.

Responsibilities

• Managing and developing a portfolio of existing customer accounts
• Building strong relationships with key stakeholders, including IT Managers, CIOs and senior decision-makers
• Driving customer retention and long-term account growth
• Identifying opportunities to upsell and cross-sell additional products and services
• Managing contract renewals and supporting commercial negotiations
• Holding regular customer meetings and providing clear updates around services, deliverables and actions
• Proactively identifying and resolving customer issues before they escape
• Working closely with technical, pre-sales and wider commercial teams to develop customer solutions
• Maintaining accurate CRM records, opportunities, forecasts and account plans

Skills

Account management

Customer success

Renewals

Upselling

Cross-selling

Stakeholder management

Negotiation

Commercial awareness

Ownership mindset

Job description

Account Executive - Technology Services

Account Management | Customer Success | Renewals | Upselling & Cross-Selling

An established and growing technology services organisation is looking for an Account Executive to join its commercial team, taking responsibility for a portfolio of existing customers within the insurance & financial sectors.

This is an excellent opportunity for someone who enjoys building long-term customer relationships while also having the commercial drive to grow accounts through renewals, upselling and cross-selling.

You will act as a key point of contact for customers, developing a strong understanding of their businesses and identifying where additional technology products and services can add value.

Core responsibilities:

• Managing and developing a portfolio of existing customer accounts
• Building strong relationships with key stakeholders, including IT Managers, CIOs and senior decision-makers
• Driving customer retention and long-term account growth
• Identifying opportunities to upsell and cross-sell additional products and services
• Managing contract renewals and supporting commercial negotiations
• Holding regular customer meetings and providing clear updates around services, deliverables and actions
• Proactively identifying and resolving customer issues before they escape
• Working closely with technical, pre-sales and wider commercial teams to develop customer solutions
• Maintaining accurate CRM records, opportunities, forecasts and account plans

Essential Skills:

• Previous Account Executive, Account Management or Customer Success experience
• Experience working within technology, IT services, managed services or a similar environment
• Strong customer relationship and stakeholder management skills
• Experience supporting renewals, upselling and cross-selling
• Confidence communicating with both technical and senior business stakeholders
• Strong negotiation and commercial skills
• A proactive, organised and self-motivated approach
• The ability to take ownership of customer relationships and deliver against revenue targets
• This is a great opportunity to join a business where you can develop your commercial career while managing genuine long-term customer relationships rather than focusing purely on transactional sales.