Account Executive

Massenhove Recruitment Limited; Buckingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Massenhove Recruitment Limited is seeking an Account Executive for Commercial Insurance. You will drive new business growth, manage client relationships and retention, and work closely with Broking Operations to deliver an end-to-end client journey across offices and hubs.

The role emphasizes strategic account management, proactive client engagement, and adherence to regulatory and internal standards while building long-term trusted relationships with clients and networks.

Qualifications

• Proven experience in commercial insurance account management or sales.
• Desirable: Progress towards or completion of relevant insurance qualifications.
• Experience with insurance broking platforms (e.g., Acturis).

Responsibilities

• Drive new business growth and manage client relationships across an allocated portfolio.
• Maintain long-term client relationships and retention.
• Understand client business, risk profiles and commercial priorities.
• Provide professional insurance advice and guidance to clients.
• Lead renewal discussions to achieve retention outcomes.
• Generate new opportunities through networks, referrals, and prospecting.
• Build a high-quality pipeline with disciplined activity.
• Ensure accurate handovers to Broking Operations for renewals and servicing.
• Collaborate with Broking Operations to resolve servicing matters promptly.
• Maintain compliant, auditable client records.

Skills

Client relationships

New business development

Negotiation

Communication

Organisational skills

Attention to detail

Education

Cert CII / Dip CII

Tools

Acturis

Job description

Account Executive – Commercial Insurance

Job Market – Insurance

Account Executive – Commercial Insurance – About the role

As a Commercial Account Executive, you will be part of a team that drives new business growth, maximises cross-sell opportunities, enforces sales discipline, and ensures strong client retention. By combining strategic account management with proactive client engagement, the team secures revenue growth while delivering exceptional client experiences. Through collaboration with Broking Operations and other functions, the Sales team ensures a seamless, end-to-end client journey and builds long-term, trusted relationships across all offices and hubs.

Account Executive – Commercial Insurance – Key duties

• The Account Executive is responsible for driving new business growth, managing client relationships and maintaining strong retention across an allocated portfolio.
• Maintain strong, long-term relationships with clients across an allocated portfolio.
• Develop a clear understanding of each client’s business, risk profile and commercial priorities.
• Provide professional insurance advice and guidance to clients.
• Lead and manage renewal discussions to ensure successful retention outcomes.
• Generate new business opportunities through professional networks, referrals and prospecting activity.
• Build and maintain a high-quality pipeline of opportunities with strong activity discipline.
• Ensure accurate and effective handovers from Account Executive to Broking Operations for renewals and ongoing servicing.
• Work closely with Broking Operations to resolve client servicing matters efficiently.
• Ensure all recommendations, documentation and communications meet regulatory and internal compliance standards.
• Maintain accurate, complete and audit-ready client records.

Account Executive – Commercial Insurance – Key requirements

Proven experience in commercial insurance account management, client servicing or sales. Strong understanding of commercial insurance products and market practices. Track record of managing client relationships and generating new business. Experience using insurance broking platforms (e.g., Acturis). Excellent communication, negotiation and organisational skills. Desirable: Progress towards, or completion of, relevant insurance qualifications (Cert CII / Dip CII). Experience managing a diverse commercial client portfolio. Key Attributes: Client-focused, professional, and solutions-driven. Commercially minded and proactive. Collaborative team player with strong attention to detail.

Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

A copy of our D&I policy can be made available upon request