Account Executive

Edge Recruits; Cullompton; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking an Account Executive to enhance growth within designated regions through proactive customer management and development. Ideal candidates should possess field sales experience, a valid driving licence, and strong skills in maintaining customer relationships to ensure loyalty and drive revenue. The position involves a mix of office-based and remote work, emphasizing collaboration and customer satisfaction.

Qualifications

• Experience in Commercial, Agricultural, or Industrial sectors.
• Track record in meeting targets and KPIs.
• Full UK driving licence required.

Responsibilities

• Manage and develop a commercial portfolio of SME customers.
• Drive revenue growth and maintain customer loyalty.
• Achieve monthly targets and manage customer complaints.

Skills

Field-based sales experience

Business development

Strong communication skills

Self-motivated

Customer relationship management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Account Executive
Reporting to: Regional Commercial Manager

Position Overview:
The Account Executive will be responsible for growing business within a designated geographical region by managing and developing a portfolio of Commercial, Industrial, and Agricultural accounts.

Key Responsibilities:

• Manage and develop a commercial portfolio of Small and Medium Enterprise (SME) customers.

• Drive revenue, volume, and gross margin growth through the application of company business tools and guidelines, aligned with individual and regional budgets.

• Organically grow the profitability of the customer portfolio through effective price management, increasing share of wallet, and fostering customer loyalty via additional products and revenue streams.

• Achieve monthly targets and associated KPIs, including productivity metrics managed through telephony reporting, as set by the Regional Commercial Manager.

• Maintain the highest standards of customer excellence, adhering to customer complaint procedures when necessary.

• Upsell the full range of companies products and services—including energy procurement, lubricants, tanks, and fuel cards—to maximize revenue.

• Provide timely reports and information as required by the Regional Commercial Manager or General Manager.

• Fully utilize all company systems and processes; assist in office-based support when necessary.

• Collaborate with internal departments to drive customer loyalty through Price Risk Management proposals and sustainability offerings.

• Work closely with colleagues across the business to strengthen the overall customer offering and improve loyalty.

• Process customer orders, manage queries, and consistently deliver outstanding customer service.

• Champion a health and safety-focused culture at all times.

• Conduct customer meetings and account reviews via video conferencing tools when face-to-face meetings are not possible.

• Collaborate with the Regional Commercial Manager and Marketing Department to minimize customer churn through targeted campaigns and portfolio action plans.

• Maintain a professional and reputable approach in all internal and external interactions.

• Ensure consistency of job functions and processes across businesses in the UK to promote operational unification.

• Maximize sales opportunities by targeting vertical markets across Agricultural, Industrial, and Farm Group sectors, for both rigid and articulated delivery modes.

• Integrate newly acquired business accounts from the Business Development team into the existing portfolio, ensuring thorough follow-up to explore cross-sell and up-sell opportunities and strengthen customer relationships.

• Manage financial risk by working alongside the Credit Department to ensure customers trade within agreed financial terms and limits.

Essential Skills:

• Field-based sales and business development experience, ideally within Commercial, Agricultural, or Industrial sectors.

• Key account management experience in a target-driven environment.

• Full UK driving licence.

• Strong computer skills, particularly in Microsoft Word, Excel, and Outlook.

• Excellent interpersonal and communication skills (oral and written).

• Ability to thrive in a high-pressure, KPI-driven environment.

• Self-motivated and able to work independently as well as within a team.

• Proven track record in a competitive sales environment.

• Skilled in building long-term relationships to promote customer loyalty and repeat business.

• Proactive and capable of working on your own initiative.

• Ability to develop professional relationships with a wide range of customers.

Desired Skills:

• Experience in a target-driven telephony sales environment is highly desirable.

Hours of Work:

• Monday to Friday, 8:00 AM - 5:00 PM (with a one-hour lunch break)

• Office-based from Monday to Wednesday; remote work on Thursday and Friday

• Note: A full driving licence and access to a vehicle are likely required due to the role's regional nature.