Account Executive

Emperor; City of Edinburgh; On-site; GBP 18,000 - 24,000; Full time

Job summary

Emperor in the United Kingdom offers a hybrid role supporting a busy account team. You will learn how we manage client service, project documentation and day-to-day account tasks while contributing to timely updates and smooth communication with clients.

This role focuses on building practical skills across multiple communication disciplines, with guidance from senior team members, and aims to grow into greater responsibilities as you develop.

Qualifications

• Experience in account management or client services is beneficial.

Responsibilities

• Assist in day-to-day account management, providing support on administrative tasks, client communication, and project documentation.
• Help maintain client relationships by ensuring timely and accurate delivery of project materials, status reports, and updates.
• Coordinate project logistics, including scheduling meetings, managing timelines, and keeping internal teams on track.
• Support the creation of client-facing documents, such as presentations, reports, and proposals, ensuring quality and consistency under supervision.
• Keep track of project progress, ensuring deadlines met and proactively raising any concerns.
• Assist in gathering insights and data for client reports, ensuring all information is organized and easily accessible for internal and client use.
• Support in maintaining thorough project documentation, including meeting notes, client feedback, and action items.
• Take initiative in learning about client industries, project specifics, and communication strategies to become a more effective team member.

Skills

Administrative tasks

Client communication

Project documentation

Job description

About Us

Emperor is a leading, full service corporate communications agency. Proudly independent and with a long heritage of nearly 30 years we are well known in the world of reporting but now in London over 50% of our work is in other areas. These include brand, employee engagement, campaigns, digital (including websites) and moving image and content production. We have a wide range of mainly B2B clients – ranging from large FTSE 100 clients to smaller clients such as regional law firms.

What makes Emperor a great place to work springs from the fact that we are employee owned. This means employees have a strong voice in how we are run. We have retained our commitment to hybrid working and flexible working hours. Our culture is fair and based on trust, with a good work and home balance.

Role

Reporting to a Senior Account Manager, this role is focused on:

• Supporting the team in delivering communication projects by assisting with administrative tasks, client communication, and project documentation.
• Helping manage day-to-day client needs and providing consistent, timely updates, ensuring a smooth flow of information between clients and internal teams.
• Learning the nuances of client service and project management, gaining exposure to various aspects of account management across multiple communication disciplines.
• Assisting in the preparation of client materials, reports, and timelines under the guidance of more senior team members, ensuring accuracy and consistency.

You’ll be responsible for supporting the team on a variety of tasks, ensuring that client expectations are met and projects are delivered efficiently. Your role will focus on learning and growing within the team, gaining the experience and skills necessary to take on more responsibility over time.

Success is measured by your ability to learn quickly, provide valuable support to the team, and contribute to the smooth delivery of client work. As you develop, you’ll play a crucial part in supporting client satisfaction and helping to drive the success of the accounts you work on.

Responsibilities

• Assist in day-to-day account management, providing support on administrative tasks, client communication, and project documentation.
• Help maintain client relationships by ensuring timely and accurate delivery of project materials, status reports, and updates.
• Coordinate project logistics, including scheduling meetings, managing timelines, and keeping internal teams on track.
• Support the creation of client-facing documents, such as presentations, reports, and proposals, ensuring quality and consistency under supervision.
• Keep track of project progress, ensuring deadlines met and proactively raising any concerns.
• Assist in gathering insights and data for client reports, ensuring all information is organized and easily accessible for internal and client use.
• Support in maintaining thorough project documentation, including meeting notes, client feedback, and action items.
• Take initiative in learning about client industries, project specifics, and communication strategies to become a more effective team member.

Next Steps

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.