Account Manager (Corporate Annual Reporting)

Emperor; United Kingdom; On-site; GBP 32,000 - 52,000; Full time

Job summary

Emperor is seeking a proactive Account Executive/Manager to lead corporate annual reporting projects and act as the day-to-day client contact. You will work with the senior client services team to build trust, manage expectations, and identify growth opportunities across multiple accounts.

You will collaborate with Account Directors to prepare cost estimates and pitch materials, ensuring seamless delivery and a strong client experience that drives retention and advocacy.

Qualifications

• Experience leading corporate annual reporting projects.
• Experience at Account Executive or Account Manager level.
• Proven ability to manage client relationships and deliver on targets.

Responsibilities

• Act as the primary contact for clients, ensuring an exceptional client experience with efficient, clear communication.
• Serve as a trusted partner to clients, taking initiative to deepen client relationships and proactively identify growth opportunities.
• Oversee the delivery process, from kickoff through completion, coordinating with internal teams for smooth execution.
• Ensure thorough documentation, including client agendas, contact reports, and progress updates.

Skills

Client management

Communication

Relationship building

Pitching / proposals

Team collaboration

Job description

Emperor is for your great ambitions. We're an employee-owned corporate communications and creative agency with more than 240 partners specialising in reporting, brand, digital, employee engagement, change and sustainability.

We want to be the agency of choice for ambitious talent. So, we’re looking for brilliant people who actively want to create great things with us.

The Role

This role will involve managing corporate annual reporting projects, reporting experience at Account Executive or Account Manager level is essential.

Supporting the senior client services team this role will be focused on:

• Serving as the day-to-day client contact, maintaining efficient, proactive communication, and handling all documentation.
• Building trust and rapport with clients by embodying reliability, clear judgment, and adaptability, ensuring a seamless client experience.
• Cultivating long-term client relationships to drive client retention and satisfaction.
• Collaborate with Account Directors to produce cost estimates and pitch materials for prospective clients and new work.

You’ll be responsible for leading projects and managing programs across three corporate annual reporting clients. By ensuring seamless delivery and proactive client service, you’ll contribute to the commercial success of our accounts. This role emphasises delivery, relationship-building, and identifying growth opportunities within client accounts, supporting our Account Directors to deliver and grow strategic client development plans.

Success is measured by your positive impact on the commercial value of your client relationships – and the extent to which your clients become advocates who will want to work with us wherever they work.

PLEASE NOTE: This role is to start in October 2026

Responsibilities

• Act as the primary contact for clients, ensuring an exceptional client experience with efficient, clear communication.
• Serve as a trusted partner to clients, taking initiative to deepen client relationships and proactively identify growth opportunities.
• Oversee the delivery process, from kickoff through completion, managing program details and coordinating with internal teams for smooth execution.
• Ensure thorough documentation, including client agendas, contact reports, and updates on progress and performance against targets.
• Lead scoping and requirements sessions, accurately defining project needs and specifications to align with client expectations.
• Liaise with production teams and specialists, ensuring each team member’s expertise is utilized to add maximum value to the project.
• Actively participate in knowledge sharing, support colleagues, and contribute to team pitches with support.

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.