Account Director, MGA Growth (Remote)

Mission Underwriters; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Private medical insurance

Group life insurance

Pension scheme

Global travel insurance

Annual leave + birthday day off

Parental leave

Discretionary bonus

Remote first

Job summary

Mission Underwriters, a UK-based MGA partner, is seeking an Account Director to shepherd its MGA portfolio from onboarding to scale. You will work with MGA CEOs and underwriters, shaping strategy and delivering initiatives to drive growth, profitability and partner confidence.

You will collaborate with Mission’s specialists in finance, digital, marketing and compliance to achieve shared goals, while maintaining strong relationships with carriers and vendors. Remote-first with UK travel as needed.

Qualifications

• 10+ years of insurance industry experience, including senior roles in delegated authority (MGA, binder and capacity arrangements)
• 5+ years of senior commercial account management, project/programme delivery or equivalent experience
• A solid understanding of insurance platforms (e.g. Acturis) and digital/eTrading solutions
• A proven record of delivering growth initiatives and commercial outcomes, with experience of working to a business plan, P&L or performance targets (e.g. GWP, profitability, retention)
• Proven ability to facilitate and deliver projects, using the right tools and techniques.
• Strong stakeholder management, with proven credibility with senior leaders.
• Working knowledge of delegated authority governance, including TOBAs, binders, bordereaux and capacity agreements

Responsibilities

• Deliver the initiatives that support commercial outcomes for each MGA, including GWP against budget, profitability (EBITDA and net retained income), fee income and Mission’s fee/value case.
• Work with the MGA CEO to develop a medium- and long-term roadmap of growth and monitor performance over time, agreeing the business plan with Sales, Finance and the MGA and owning delivery of the initiatives that support it.
• Spot underperformance early and agree the right response with the MGA, from performance reviews to strategic resets.
• Lead the relationship between the MGA and Mission. Provide a key point of contact for the MGA to raise and resolve escalations and ad hoc queries, escalating to Mission leadership where needed.
• Maintain a clear understanding of the MGA’s needs and Mission’s agreed service offering. Keep the MGA and Mission’s strategic objectives aligned.
• Set and chair the governance rhythm with each MGA (performance meetings, monthly reporting and MI), holding both the MGA and Mission to account against the plan and tracking partner satisfaction and retention.
• Act as the main contact between the MGA and all Mission functions (including Digital, IT, Marketing, Finance & Platform teams) and vendors for all operational matters, setting priorities and holding teams to account. You will coordinate these functions but do not own operational delivery, underwriting authority, technical architecture or finance control.
• Partner with the wider Mission functions to onboard and embed new MGAs into the Mission framework. Work with the MGA and across Mission functions to drive best practice and ensure processes are clearly defined, understood and operate effectively. Lead your workstreams in the onboarding plan through readiness, go-live and the first 90 days.
• Support each MGA in BAU once stabilisation criteria are met, capturing lessons learned.
• Build and maintain relationships with carriers and capacity providers, agreeing ways of working, monitoring performance and representing Mission and the MGA in governance meetings where required.
• Manage binder renewals and capacity discussions, working with the Capacity and Specialty specialists on third-party capacity, market engagement and complex binders (including Lloyd’s and international considerations where relevant).
• Lead delivery of eTrading initiatives for your MGAs (Acturis, Quote & Buy and other platforms), setting priorities, managing the supplier relationship and broker experience and aligning configuration to the MGA’s strategy, while our Digital Team retains technical authority. Track quote volume, conversion, broker usage and GWP through digital channels.
• Monitor and report on Mission service delivery and work across Mission to ensure that agreed service level targets are met. Communicate issues to the MGA as appropriate, with transparency and ownership.
• Share knowledge across Mission functions to improve the service MGAs receive and help set consistent standards across the Account Director team.
• Contribute to Mission’s strategy and operating model, and to strategic initiatives such as tenders and new MGA opportunities.

Skills

Stakeholder management

Account management

Commercial planning

Project delivery

Acturis

Tools

Acturis

Job description

Mission Underwriters, a UK-based MGA partner, is seeking an Account Director to shepherd its MGA portfolio from onboarding to scale. You will work with MGA CEOs and underwriters, shaping strategy and delivering initiatives to drive growth, profitability and partner confidence.

You will collaborate with Mission’s specialists in finance, digital, marketing and compliance to achieve shared goals, while maintaining strong relationships with carriers and vendors. Remote-first with UK travel as needed.