Account Director Client Services · London ·

20.20 Limited; London; On-site; GBP 55,000 - 65,000; Full time

Job summary

20.20 Limited seeks a Senior Account Manager to lead client relationships and manage projects, focusing on organic growth and new business pitches. The ideal candidate has experience in hospitality and brand design, showcasing a blend of project management and commercial acumen. Collaborating with creative teams, you will ensure project excellence and build trusted partnerships with clients.

Qualifications

• Relevant experience in hospitality, sport & entertainment venues.
• Strong project management skills.
• Experience leading client accounts for business growth.

Responsibilities

• Manage client accounts and projects, ensuring delivery on budget and time.
• Prepare and negotiate client proposals and estimates.
• Develop strategic partnerships and identify growth opportunities.

Skills

Client Relationship Management

Project Management

Communication

Commercial Acumen

Team Collaboration

Job description

About Us

20.20 is a home for culturally-curious minds – an agency for people who want to set the bar in brand experience - providing expert counsel for progressive clients.

You will take a key position in our business predominantly managing your own accounts and projects at a senior level, working closely with the creative and strategy teams.

Whilst this is not a new business role, we would love you to bring your enthusiasm and expertise to input into proposals and help the management team shape new business pitches.

This is a relationship and commercially focused role responsible for organic client development and new client growth.

Your Role

Your role will be to develop effective strategic partnerships, delivering successful projects and long-term growth for the client business and for 20.20.

Aligning to 20.20 values, you will build trust with our clients through integrity, honesty, and making genuine human connections.

• Nurture existing client relationships and ensure projects are delivered to excellent standards, on time, on budget
• Understand client sector, brand and business objectives
• Be the champion of your clients’ business within the 20.20 to ensure their objectives are delivered
• Prepare, present and negotiate client estimates, proposals and tenders
• Financial management of accounts including 3rd party negotiations and bought-in-cost estimates, expenses and invoicing
• Lead the internal project teams alongside Creative / Strategic / Business Director leads
• Daily project management from brief to team planning, execution and delivery
• Nurture growth by identifying new opportunities within the client’s project team and potential new clients within their business
• Support the new business team in winning new clients through proposal writing, cost estimates, leading pitches and attending new business meetings when needed
• Work with Managing Director on driving the commercials – budgeting, forecasting, commercial management
  
  Salary Expectations:
  £55,000 to £65,000based on experience

Our dream candidate would be someone with:

• Relevant sector experience particularly in hospitality, sport & entertainment venues, and retail experiences. You should have a good knowledge of working in the brand/experience space
• Experience in both interior and brand design processes
• An understanding of strategy, specifically translating strategic drivers into creative executions
• Strength and attention to detail in daily project management tasks, from planning, resourcing, shaping content and leading teams
• Commercial astuteness with clear examples of winning, retaining and building client loyalty and delivering business revenue growth
• Ability to deliver exceptional client service
• Experience working with C-Suite / Senior Management client levels, as well as implementation partners
• Strong communication skills, written and verbal, and success leading, retaining and growing accounts
• A pro-active approach, with the prefect balance of being autonomous and an integrated team player
• A genuine passion for the design process and an understanding and desire for quality output, always
• Emotional intelligence and empathy – toward our clients and our team
• Experience in digital is a bonus
• 20.20 are a team who don’t enjoy big egos, or personal agendas. Our team are truly open and collaborative, and we are looking for an individual who will fit right in…

If this sounds like your kind of place, we’d love to chat.