Account Director - Client Services

JR United Kingdom; City Of London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading digital media agency in Shoreditch is seeking an experienced Account Director - Client Services. You will manage client relationships and drive performance marketing strategies for well-known brands. This role requires at least 3 years of online marketing experience and a strong background in SEO, PPC, and paid social, with a competitive salary and great benefits.

Benefits

Private Health Care

Pension

Flexible working

Commission on new business and renewals

Office lunches thrice weekly

Qualifications

• Minimum 3 years of online marketing experience in a client-facing role.
• Extensive digital marketing experience in SEO and PPC.

Responsibilities

• Manage client relationships and drive channel strategy.
• Ensure campaigns are delivered on time and budget.
• Financial responsibility for monthly revenue with growth targets.

Skills

Client Management

Performance Marketing

SEO

PPC

Paid Social

Job description

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Account Director - Client Services, London (City of London)

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Client:

Tug Agency

Location:

London (City of London), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

Reporting to: Managing Director

Benefits: Private Health Care, Pension, flexible working, commission on new business and renewals

Core Hours: 9:30 am- 6:00 pm, with an hour for lunch and a 4:00 pm finish on Fridays.

Tug Happy Hour: Thursday 6-7 pm

Breakfast & lunch: Provided Monday, Tuesday, Wednesday

Location: Shoreditch

Tug requires an experienced Account Director to manage client relationships and drive channel strategy and results. Tug is a multi-award-winning digital media agency based in Shoreditch, with offices in Toronto, Sydney, Berlin, and Singapore. We work with well-known brands such as Merlin Entertainments, Canal & River Trust, Zipcar, and more.

You will have an eye for detail and be meticulous, with excellent understanding of performance marketing channels, especially SEO, Paid Social & PPC. You will nurture client and team relationships, proactively addressing roadblocks and driving performance.

You thrive in a fast-paced environment, with enthusiasm and drive making you a key team member and leader. Reporting to the Managing Director, you will ensure high-quality deliverables, manage your revenue, identify growth opportunities, and support new business pitches.

We offer flexibility, support for upskilling, and value your feedback. Benefits include private healthcare, dental, office lunches thrice weekly, and commission on new business & renewals.

Role:

• Senior client service contact on integrated accounts (SEO, PPC, Social, Display, creative projects)
• Preparation and sign-off of client-facing documents and presentations
• Act as the client's eyes & ears, challenging the status quo
• Ensure campaigns are delivered on time & budget
• Financial responsibility for monthly revenue, with growth targets
• Drive client strategies within the agency
• Manage monthly client billing
• Support pitches with leadership and sales teams
• Client & team entertainment

Ideal Candidate:

• Extensive digital marketing experience in SEO and PPC (programmatic display, paid social, creative)
• Minimum 3 years of online marketing experience in a client-facing role
• Large agency background (Search, Media, or Creative)