Account Director

OCS Group Limited; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

A prominent facilities management company in Manchester is seeking a senior manager to oversee contract delivery in hard services. The role involves providing leadership, ensuring compliance, and delivering exceptional customer experiences. Candidates must have substantial experience in a similar role and demonstrate strong commercial acumen and communication skills. This position offers a chance to work with a company dedicated to professional development and growth.

Qualifications

• Extensive experience working in a similar role for a Hard FM service provider.
• Experience at the Senior Management level running hard services and/or facilities management contracts.
• Understanding of critical environment infrastructure and capital project delivery.

Responsibilities

• Provide leadership, inspiration, and control in contract delivery.
• Lead capital projects across the contract with value-for-money solutions.
• Ensure statutory compliance and KPI adherence.

Skills

Leadership

Commercial acumen

Communication skills

Management skills

Problem-solving

Job description

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.

Shift Pattern: Monday – Friday 08:30am to 4:30pm but flexibility is required.

Key Responsibilities

• Provide leadership, inspiration, and control in each aspect of contract delivery.
• Full budgetary and commercial responsibility.
• Lead by example in a culture of safety, opportunity, inclusiveness, and diversity.
• Deliver a contract built on leading‑edge technical engineering standards, solutions and technology.
• Ensure that a Continuous Improvement Process is an integral part of service delivery, adding value to both the business and our client.
• Lead capital projects initiatives across the contract integrating sustainable and renewable initiatives with value‑for‑money solutions.
• Ownership of customer relationships, delivering exceptional customer experience, true partnership and collaboration.
• Ensure statutory compliance, KPI adherence, and critical engineering asset framework protecting and enhancing customer assets.

Key Hiring Criteria

• Extensive experience working in a similar role for a Hard FM service provider.
• Extensive experience at the Senior Management level running hard services and/or facilities management contracts.
• Understanding and demonstration of understanding of critical environment infrastructure, capital project delivery and energy management services.
• Excellent commercial and financial acumen.
• Excellent presentation skills and ability to communicate effectively to a diverse stakeholder base.
• Strong management skills and ability to form collaborative working relationships and communicate with a large and varied delivery team.

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.