Account Director

Pathfinder Recruitment; Liverpool; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday + bank holidays

Birthday off

Private healthcare

Pension

Ongoing professional development

Wellbeing support

Cycle-to-work and EV schemes

Volunteering day

Job summary

Pathfinder Recruitment is seeking an Account Director with a strong digital agency background to lead enterprise client relationships and oversee commercial delivery. The role combines account growth with SOWs, contracts, budgets and resourcing for complex digital programmes.

You will manage programmes with hybrid working, professional development and a broad benefits package, while driving digital project delivery and client value.

Qualifications

• Experience in digital agencies and managing enterprise client relationships.
• Hands-on with SOWs, contracts and budget accountability.
• Delivery of digital projects with resource planning and profitability awareness.
• Proven ability to drive business development and client growth.
• Strong presentation and storytelling capabilities.
• Familiar with CRM platforms (HubSpot/Salesforce) and PM tools (JIRA).

Responsibilities

• Manage enterprise client relationships and drive account growth.
• Lead SOWs, contracts, budgets and resourcing for digital programmes.
• Oversee digital project delivery and platform engagements.
• Ensure profitability and cross-sell opportunities across accounts.
• Present proposals and strategic plans with data-informed insights.

Skills

Digital agency experience

Senior client relationships

SOWs and contracts

Project delivery

Budget management

Business development

Data-driven decision-making

Time management

CRM tools

JIRA

Optimizely

AI tools (ChatGPT)

Presentation skills

Tools

HubSpot

Salesforce

JIRA

Optimizely

Job description

Account Director with digital agency experience, client leadership and commercial delivery expertise required by a growing digital consultancy. In this role you’ll work with enterprise clients on complex digital programmes, with hybrid working, professional development and a broad benefits package.

You’ll manage key enterprise client relationships, combining account growth with SOWs, contracts, budgets, resourcing and digital project delivery.

Key requirements:

• Digital agency experience is essential
• Senior client relationship management
• Hands-on experience with Statements of Work (SOWs) and contracts
• Digital project delivery and resource planning
• Budget management and account profitability
• Business development, proposals and account growth
• Digital marketing and data-informed decision-making
• Strong organisation and time management
• CRM software proficiency, such as HubSpot or Salesforce
• Experience using project management tools such as JIRA
• Familiarity with digital platforms such as Optimizely
• Basic knowledge of AI tools such as ChatGPT
• Strong presentation and storytelling skills

• hybrid and flexible working
• 25 days’ holiday plus bank holidays
• your birthday off
• private healthcare
• pension
• ongoing professional development
• wellbeing support
• cycle-to-work and electric vehicle schemes
• a volunteering day