Account Director

Mitie Group plc.; Ilford; On-site; GBP 120,000 - 160,000; Full time

Job summary

Mitie Group plc. is seeking an Account Director – Healthcare in London to lead a high-profile hospital account, shaping strategy and driving operational excellence across facilities management services.

The role requires leading large teams, owning P&L, and ensuring compliance with healthcare regulations and SLAs, while delivering growth opportunities and strong stakeholder engagement.

Qualifications

• Senior Account Director or FM leadership role within healthcare
• Strong understanding of healthcare regulations, compliance, and patient-critical enviroments
• Proven success in leading large, complex teams and multi-service operations
• Commercially astute with experience in P&L ownership and driving account growth
• Excellent stakeholder management at executive/board level
• Strong commitment to health & safety leadership with UK regulations (NEBOSH/IOSH desirable)

Responsibilities

• Own and deliver the long-term strategic plan for a major healthcare account
• Build and maintain senior stakeholder relationships across hospital leadership teams
• Drive service excellence and continuous improvement across facilities management services
• Identify and deliver growth opportunities within the healthcare account
• Lead and inspire multi-disciplinary operational teams
• Take full ownership of P&L performance, balancing quality care and commercial outcomes
• Ensure full compliance with healthcare regulations, HSE standards, and SLAs
• Use insight, data, and analytics to inform decision-making and improve performance

Skills

Healthcare FM leadership

P&L ownership

Executive stakeholder management

Healthcare regulations & compliance

Leading multi-disciplinary teams

Commercial growth mindset

Health & safety leadership

Job description

Account Director – Healthcare

Location: London (Hospital-based account)

Lead the future of healthcare environments. Deliver excellence where it matters most.

We are looking for an exceptional Account Director with a strong healthcare background to lead a high-profile hospital account. This is a pivotal leadership role where you will shape strategy, drive operational excellence, and build trusted partnerships that directly impact patient environments and outcomes.

If you have a deep understanding of the healthcare sector, thrive in complex, regulated environments, and know how to lead high-performing teams—this is your opportunity to make a real difference.

The Role

As Account Director, you will act as the strategic lead and senior partner for our healthcare client, ensuring service delivery is safe, compliant, and exceptional.

You will:

• Own and deliver the long-term strategic plan for a major healthcare account
• Build and maintain senior stakeholder relationships across hospital leadership teams
• Drive service excellence and continuous improvement across facilities management services
• Identify and deliver growth opportunities within the healthcare account
• Lead and inspire multi-disciplinary operational teams
• Take full ownership of P&L performance, balancing quality care and commercial outcomes
• Ensure full compliance with healthcare regulations, HSE standards, and SLAs
• Use insight, data, and analytics to inform decision-making and improve performance

Why This Role Matters

In healthcare, the environment is critical. You will be responsible for ensuring hospitals run safely, efficiently, and to the highest standards—supporting clinicians, staff, patients, and visitors every day.

What We're Looking For

• Proven experience in a senior Account Director or FM leadership role within healthcare (hospital/NHS or private sector)
• Strong understanding of healthcare regulations, compliance, and patient-critical environments
• Demonstrated success in leading large, complex teams and multi-service operations
• Commercially astute with experience in P&L ownership and driving account growth
• Excellent stakeholder management skills, able to influence at executive and board level
• Strong commitment to health & safety leadership, with knowledge of UK regulations (NEBOSH/IOSH desirable)