Account Director

Intent Health | B Corp Certified; Greater London; Hybrid; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Unlimited annual leave

Company pension scheme

£250 Personal Development Allowance

Dedicated collaboration space inLondon

Job summary

Intent Health in London is seeking an Account Director to join and grow our client portfolio. You will lead multiple engagements, develop strategic plans and nurture senior client relationships.

This paid role offers a salary £50,000 – £65,000 pro rata per year with an initial 3-month probation, and a hybrid working model in a collaborative team dedicated to healthcare equity.

Qualifications

• Experience in healthcare communications and PR.
• Proven client services reputation.
• Ability to lead and build high-performing account teams.

Responsibilities

• Manage multiple client engagements of varying sizes in a fast-paced environment.
• Develop and maintain strong client relationships through exceptional client relationship skills.
• Lead strategic development and ensure flawless execution of tactics.
• Oversee budgets and team capacity, ensuring on-time delivery against KPIs.
• Support new business development through organic growth and client leads.

Skills

Healthcare communications

Client relationships

Team leadership

Job description

Account Director at Intent Health, Job Description

Who we are

Intent Health is the only UK healthcare communications consultancy built at the intersection of rare disease, health inequities and strategic patient advocacy, where the most overlooked patients live.

• Our focus is helping organisations translate scientific innovation into real-world access and patient impact, working with pharmaceutical companies, the NHS and charities.
• We combine AI-powered insight generation with deep human engagement across patients, caregivers, clinicians and policymakers. We create and run strategic programmes for our clients.
• Our work spans research and insight, development, launch readiness, advocacy, communications and PR, and health system change.
• We believe the greatest challenge facing healthcare innovation today is not whether science advances, but whether patients can benefit from it equitably and at scale.

Our Intent Model

Our model sets us apart and facilitates true cocreation, meaningful partnerships and deep insight resulting in successful and tangible outcomes.

• Our community-led approach and diverse team is reflective of our ambition to change the way health is accessed and experienced by everyone.
• We work with a deep and varied global network of clinical leaders, advocates, community leaders and community groups who ensure our outputs are representative of the people our communications are designed to reach.
• We bring in bespoke Community Advisor panels to support our consultants on every client project. We never assume we know more than communities themselves.

You can find out more about our work and clients at intenthealth.co.uk

Our people

We were founded in October 2020 and are an ambitious team of PR and advocacy consultants. Our success is dependent on our people. Smart people who are curious about health. People who love to bring ideas and human stories to life.

Our team has decades of experiences across healthcare communications including experience in-house at pharmaceutical, healthcare and scientific businesses as well as charitable organisations.

Intent Health continues to grow from strength to strength as we refine and expand our specialist offer and expertise for our client partners.

Job Summary and Salary

We are looking to expand our consultant team and are actively hiring for an Account Director to join and support our growing client portfolio. We will work with you to grow and nurture your professional development, within a supportive environment to ensure you gain the skills to continue to build your long and successful career in healthcare comms.

This is a paid position, salary £50,000 - £65,000 pro rata per year with an initial 3-month probation period. Salary is dependent on experience and suitability.

Who’ll love this job

• You have a passion for healthcare, global health and health inequalities
• You have a brilliant client services reputation
• You love to lead and galvanize team members to do brilliant work, to grow and develop their skillsets, challenge assumptions and ideas to deliver incredible, life-changing communications work
• You know how to build high-performing account teams, directing and leading day-to-day client programmes with ease
• You are keen to be part of growing our practice, identifying opportunities and telling the world about the fantastic work we do
• You’re ambitious, keen to make a difference and thrive in a small team

What you’ll do

• Manage multiple client engagements of varying sizes in a fast-paced environment
• Develop and maintain strong client relationships through your exceptional client relationship skills and approach to high-quality delivery
• Flex between big picture strategic development/ad hoc guidance while ensuring flawless execution of associated tactics Develop high-level and persuasive communications plans and work with your account teams to deliver
• Lead operational efforts and be accountable for the financial performance of engagements through close management of budgets and team members
• Demonstrate and be able to advise clients in patient advocacy, and the power of the patient voice
• Show awareness of the wider social, political and economic landscape in healthcare and its implications for Intent Health & our clients
• Demonstrate your ability to predict possible problems on accounts and be ready to deal with any crisis and action appropriately
• Oversee the delivery of client campaigns, knowing what activity, results and evaluation(s) the team need to deliver against agreed KPIs and timeline
• Work with senior management to ensure team capacity reflects budget and project delivery
• Be a proactive advisor to the Intent Health team by sharing knowledge, offering advice and constructive feedback to support personal and professional development
• Support new business development via organic growth from existing clients and/or finding leads and identifying potential new clients in complementary areas of the business
• Undertaking any administrative tasks, as needed

Our culture and expectations of our people

• Healthcare passion and interest: We have an understanding and curiosity about healthcare, including an understanding of the ABPI code. We enjoy having a finger on the pulse when it comes to current affairs and trends.
• Accountable and proactive: As a start-up, we are willing to pitch in and take the initiative. We are accountable for our actions and responsibilities and are proactive about our work, opportunities and challenges. We delegate, empower, and provide clear direction to others.
• Adaptable, resilient and understanding: We value diversity in all its forms and actively encourage everyone to bring their unique perspectives to work. We are authentic, listen deeply and value difference and diversity. We see things from others’ perspective and are self-aware, resilient, and adaptable.
• Curious: We are passionate, curious, and honest. We challenge others, generate ideas and use a creative approach to solve problems.
• Willing to learn and grow: We are enthusiastic and proactive and have a growth mindset; we always look to improve and develop and take every opportunity to learn.
• Compassionate and inclusive: We recognise everyone has a voice and create an environment where everyone feels safe and can do their best work. We take time to listen to each other, while respecting professional boundaries and understanding that we have a duty of care to everyone.
• Share recognition and reward each other: We actively recognise and reward each other and create an environment which values our efforts.
• Work as a team: We don’t work as individuals; we actively help shape our team and our business and help each other out.

What we offer:

Being with us means you’ll receive:

• Hybrid and flexible working
• Unlimited annual leave
• Company pension scheme
• Dedicated collaboration space in London
• £250 annual Personal Development Allowance
• Tailored learning, coaching and professional development
• Personal networking budget
• Monthly team socials and events
• Emergency Care Support
• Menopause Support
• Growth Spot Bonuses
• Inclusivity Bonus
• "Sorry to See You Go" Grant

We have policies that focus on inclusivity, including parental leave, accessibility, and equality for all.

However, the real opportunity is to be part a small team changing the way healthcare is designed and accessed in tomorrow’s world.