Account Director

JPA Health; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

JPA Health in London is seeking an experienced Account Director to join our growing team, leading international healthcare accounts and programmes across patient advocacy, corporate communications, scientific content and events.

You'll partner closely with clients and senior peers, drive strategy, budgets and delivery, mentor account teams and shape the agency's growth. This role is full-time, hybrid in London with occasional travel.

Qualifications

• Strong healthcare communications agency experience, ideally with PR or corporate comms.
• Experience with pharmaceutical or healthcare clients across international programmes.
• Excellent written and verbal communication skills with attention to detail.

Responsibilities

• Lead the day-to-day delivery of international healthcare programmes and provide strategic counsel.
• Own account planning, priorities, budgets and delivery, forecasting and cost control.
• Develop and review written content across audiences, partnering with medical/content specialists.
• Lead and support account teams, maintaining clarity and momentum in delivery.
• Drive organic growth and strengthen client relationships while contributing to new business.

Skills

Account leadership

Team leadership

Client relationships

Budget management

Healthcare comms

Job description

JPA Health is looking for an experienced Account Director to join our growing London team, working across established international healthcare accounts.

This is an opportunity for a strong healthcare communications professional who enjoys being close to both clients and the work. You’ll lead varied programmes spanning patient advocacy, corporate communications, scientific content, events and insight-led initiatives, working alongside experienced and well-established account teams.

We’re looking for someone who can quickly become a trusted partner to clients, bring fresh thinking and energy to the team, and isn’t afraid to roll up their sleeves and get involved. You’ll have strong senior support around you while having plenty of opportunity to take ownership, drive the work forward and make your mark.

This position is full-time and hybrid in London, with occasional travel for client meetings, events and international team meetings as needed.

Responsibilities

• Lead the day-to-day delivery of international healthcare communications programmes, building strong client relationships and providing confident strategic counsel.
• Take ownership of account planning, priorities, budgets and delivery, anticipating client needs and ensuring consistently high-quality work.
• Develop and review compelling written content across a range of audiences and channels, partnering with medical and content specialists on more scientifically complex work.
• Lead and support account teams, creating clarity and momentum while remaining hands-on across programme delivery.
• Ensure strong financial management and stewardship against programme scopes – from forecasting to budget reconciliations and cost management.
• Lead the resourcing for your accounts, anticipating peaks in activity and planning ahead to ensure excellence in programme delivery.
• Balance strong project management and people skills alongside content development – demonstrating close attention to detail
• Bring fresh thinking and ideas to client programmes, drawing on your experience and knowledge of the wider healthcare communications landscape.
• Drive organic growth across your accounts and seek opportunities to strengthen existing client relationships and contribute to new business and wider agency initiatives.

About You

• Strong healthcare communications agency experience, ideally with a background spanning PR and/or corporate communications.
• Strong patient advocacy knowledge and experience and an ability to confidently engage with international stakeholders and build strong relationships.
• Experience working with pharmaceutical or broader healthcare clients across international or global programmes.
• A proven track record of building trusted client relationships and confidently managing complex communications programmes.
• Excellent written and verbal communication skills, with exceptional attention to detail.
• Confidence working with scientific and medical subject matter and collaborating with medical writers and content specialists.
• A hands-on, collaborative approach with the ability to lead and motivate account teams.
• Strong commercial awareness, with experience managing account budgets and resources.
• Curiosity, ambition and energy, with the confidence to bring new ideas and perspectives to the team.

What Makes Us Different

JPA Health offers you the opportunity to work with purpose as you achieve extraordinary results for our clients. You will elevate your career in an environment that thrives at the intersection of wellness, connection, and compassion. Our mission to help people live healthier lives begins with you.

Our approach prioritizes compassion to ensure you and your family flourish. We promote flexibility with adaptable work arrangements for a balanced personal and professional life. Respect, inclusion, camaraderie, and connection – this is the heart of our agency’s ethos. We elevate each other. We work collaboratively. And we push ourselves to think bigger.

In addition, JPA Health offers:

• Generous holiday allowance and additional days off for charitable giving
• Unlimited access to LinkedIn Learning, internal webinars through JPA’s Elevate Institute, tuition reimbursement, paid professional development, and paid learning and development time
• Private healthcare and access to wellness initiatives
• Competitive pay, discretionary bonus scheme, and opportunities to advance in your career.
• A fun, energetic team – providing opportunity to learn, develop and a welcoming atmosphere

At JPA Health, we put people first. We believe that a wide range of perspectives and experiences enhance our work and enable us to better serve our clients. Our Core Values – Collaboration, Communication, Creativity, Curiosity, and Compassion – guide our daily interactions and deepen our understanding of the clients we serve.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require an accommodation in order to apply for a position with JPA Health, please contact us for assistance at [e-mail].