Senior Account Manager

Inizio Evoke; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Generous annual leave

Contributory pension scheme

Hybrid working policy

Health and wellbeing benefits

Discretionary bonus scheme

Learning and development platforms

Job summary

Incisive Health in London is seeking a Senior Account Manager to lead international client work across health policy and public affairs. You’ll manage global programmes, coordinate events, and shape advocacy strategies while delivering high-quality client materials.

The role offers exposure to a diverse range of health stakeholders, opportunities to grow with a global team, and a culture that values wellbeing, DEI and professional development.

Qualifications

• Experience in healthcare policy, public affairs or communications.
• Knowledge of international health policy and stakeholder landscapes.
• Strong research and writing skills; ability to synthesize complex info.
• Excellent project management and organizational skills; multi‑tasking.
• Experience managing client relationships in fast-paced environments.

Responsibilities

• Manage day‑to‑day operations of client projects, on time and on budget.
• Coordinate meetings, workshops, events and stakeholder engagement across international programmes.
• Develop high-quality client materials: briefs, reports, maps, policy analyses, messaging.
• Build strong client relationships as the day‑to‑day contact.
• Monitor policy developments and provide rapid alerts to team and clients.
• Support strategy development including stakeholder engagement plans.
• Assist with proposal development and pitches for new business.
• Contribute to DEI, wellbeing and knowledge-sharing initiatives.

Skills

Healthcare policy

Public affairs

Communications

International health policy

Stakeholder mapping

Research skills

Analytical writing

Project management

Client relationship management

Job description

About Incisive Health

Incisive Health is an award-winning healthcare policy, public affairs and communications consultancy operating across the UK, Europe and International markets. We design and deliver programmes that shape policy, influence decision-making and, ultimately, improve the lives of people living with different conditions. Our work supports clients to navigate complex policy environments and achieve meaningful change for populations worldwide.

Senior Account Manager – International.

About Incisive Health

Incisive Health is an award-winning healthcare policy, public affairs and communications consultancy operating across the UK, Europe and International markets. We design and deliver programmes that shape policy, influence decision-making and, ultimately, improve the lives of people living with different conditions. Our work supports clients to navigate complex policy environments and achieve meaningful change for populations worldwide.

We are part of Inizio, a global partner to the life sciences industry. Inizio brings together over 10,000 experts across clinical development and commercialisation, supporting many of the world’s leading life sciences organisations. Together, we help organisations accelerate the journey from innovation to patient access – anticipating challenges, reducing barriers and ensuring that life‑changing treatments reach the people who need them most.

The International health policy team works with global and regional healthcare organisations to support global policy landscaping, policy and public affairs strategy and engagement, policy research and report writing, advocacy coalition building and policy capability development. We deliver the results that matter for our clients and – ultimately – for the patients they serve.

About You

You have a passion for global health policy, politics and public affairs, having studied international relations or global public health and worked on regional or international projects in a health policy team. You are curious about the issues and forces that drive health policy change across the world and like learning about new diseases in different geographies. You will bring:

• Experience in healthcare policy, public affairs or communications, ideally within a consultancy, agency, healthcare organisation or related environment
• Knowledge of international health policy and stakeholder landscapes
• Strong research, analytical and written communication skills, with the ability to synthesise complex information into clear recommendations
• Excellent project management and organisational skills, with the ability to manage multiple priorities simultaneously while maintaining high attention to detail
• Experience managing client relationships and delivering high-quality work in a fast‑paced environment

What’s the job?

As a Senior Account Manager, you will be an essential part of a team working with clients across a wide range of issues and challenges. Our clients are diverse, ranging from global health organisations to global pharmaceutical companies, but they are united by the shared aim of improving the lives of patients and populations around the world.

The broad scope of our clients’ interests means that no two days are the same – from day one you will be hands‑on in helping to deliver a wide range of projects, involving anything from organising a side event at the World Health Summit, to supporting a global healthcare company develop their strategy to reduce inequalities in treatment access.

Client delivery & account management

• Managing the day-to-day operations of client projects on your accounts, ensuring work is delivered on time, on budget and to a consistently high standard across multiple concurrent programmes
• Coordinating meetings, workshops, events and stakeholder engagement activities across international programmes
• Driving the development and review of high-quality client materials, including briefings, reports, stakeholder maps, policy analyses, messaging documents and engagement materials
• Building strong working relationships with clients and serving as a trusted day‑to‑day point of contact

Policy insight & strategic support

• Keeping abreast of all major policy and political developments through news and political feed monitoring and proactively sharing them with the wider team
• Providing rapid alerts to internal teams and clients about monitoring items of interest, and coordinating with junior members of the team to do so
• Supporting the development of policy, public affairs and advocacy strategies, including stakeholder engagement plans and narrative development

Business development & growth

• Supporting the development of materials for new business purposes, through research, insight generation, proposal development and pitch participation
• Finding opportunities for organic account growth and making recommendations to senior colleagues
• Supporting networking and relationship‑building activities to generate market intelligence and business opportunities

Team & culture contribution

• Contributing to internal initiatives including diversity, equity and inclusion, wellbeing, knowledge sharing and learning programmes
• Acting as a positive role model within the team, supporting a collaborative, inclusive and high‑performing culture
• Delegating effectively to junior colleagues, providing oversight, coaching and quality assurance
• Taking ownership of your professional development and actively seeking opportunities to broaden your expertise

Development & progression

We are committed to helping our people grow as quickly and as far as their ambition takes them.

You will benefit from:

• Structured training programmes and a personal development budget
• Regular learning opportunities from internal and external experts
• Close mentorship from senior colleagues with extensive experience across UK and global health policy
• Opportunities to take increasing ownership of client relationships and strategic programmes
• Exposure to a diverse portfolio of clients, therapeutic areas and healthcare systems

Our inclusive and supportive culture prioritises wellbeing, with access to peer networks, DEI initiatives and mental health support.

What is it like to work at Incisive Health?

At Incisive Health, we pride ourselves on a culture that supports team wellbeing and business excellence. We are mindful to create a work environment that supports colleagues’ home and their professional lives – with supportive paternity and maternity packages and respectful working hours practices. We have a dynamic working policy that enables colleagues more flexibility about when and where they work, with collaboration days where we bring everyone to the office to allow joint working, thinking, and socialising.

Benefits

• Generous annual leave
• Contributory pension scheme
• Enhanced parental leave
• Life insurance
• Employee Assistance Programme
• Hybrid working policy
• Health and wellbeing benefits
• Learning and development platforms
• Discretionary bonus scheme
• Community and volunteering initiatives
• Cycle to work scheme

We are an equal opportunity employer and are committed to creating an inclusive workplace for all.

Don’t meet every job requirement? That’s okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role, but your experience doesn’t perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.