Senior Account Executive

Intent Health | B Corp Certified; Greater London; Hybrid; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Hybrid and flexible working

Unlimited annual leave

Company pension scheme

Personal Development Allowance

Job summary

Intent Health, a UK healthcare communications consultancy, is expanding its specialist team and hiring a Senior Account Executive. The role focuses on strategic patient advocacy and healthcare communications, developing content, and maintaining client relationships within a collaborative, growth-oriented environment.

The position offers a salary of £33,000–£40,000 pro rata per year, with a 3-month probation.

Qualifications

• Passion for healthcare and health equity.
• Experience in patient advocacy and engagement across agency/in-house/charity sectors.
• Strong client services reputation and strategic thinking.
• Comfort leading cross-functional teams and driving impact.
• Interest in using AI and emerging tech to enhance work.

Responsibilities

• Lead strategic patient advocacy and healthcare communications efforts for clients.
• Contribute to multi-stakeholder steering committees and panel engagements.
• Develop and edit communications assets for diverse audiences and channels.
• Support budgeting, forecasting and financial tracking within accounts.
• Apply measurement and evaluation to demonstrate impact and ROI.
• Incorporate AI tools to accelerate research and insights.

Job description

Intent Health is the only UK healthcare communications consultancy built at the intersection of rare disease, health inequities and strategic patient advocacy, where the most overlooked patients live.

• Our focus is helping organisations translate scientific innovation into real-world access and patient impact, working with pharmaceutical companies, the NHS and charities.
• We combine AI-powered insight generation with deep human engagement across patients, caregivers, clinicians and policymakers. We create and run strategic programmes for our clients.
• Our work spans research and insight, development, launch readiness, advocacy, communications and PR, and health system change.
• We believe the greatest challenge facing healthcare innovation today is not whether science advances, but whether patients can benefit from it equitably and at scale.

Our Intent Model

Our model sets us apart and facilitates true co-creation, meaningful partnerships and deep insight resulting in successful and tangible outcomes.

• Our community-led approach and diverse team is reflective of our ambition to change the way health is accessed and experienced by everyone.
• We work with a deep and varied global network of clinical leaders, advocates, community leaders and community groups who ensure our outputs are representative of the people our communications are designed to reach.
• We bring in bespoke Community Advisor panels to support our consultants on every client project. We never assume we know more than communities themselves.

You can find out more about our work and clients at intenthealth.co.uk.

Our people

We were founded in October 2020 and are an ambitious team of PR and advocacy consultants. Our success is dependent on our people. Smart people who are curious about health. People who love to bring ideas and human stories to life.

Our team has decades of experiences across healthcare communications including experience in-house at pharmaceutical, healthcare and scientific businesses as well as charitable organisations.

Intent Health continues to grow from strength to strength as we refine and expand our specialist offer and expertise for our client partners.

Job summary and salary

We are looking to expand our consultant team and are actively hiring for a Senior Account Executive to join and support us with our growing client portfolio. We will work with you to grow and nurture your professional development, within a supportive and experienced environment to ensure you gain the skills to a long and successful career in healthcare comms.

This is a paid position, salary £33,000-£40,000 pro rata per year with an initial 3-month probation period. Salary dependent on experience.

Who’ll love this job

• You have a passion for healthcare, global health and health inequalities
• You have experience in patient advocacy and engagement, whether agency-side, in-house or within the charity sector
• You have a brilliant client services reputation
• You are a confident consultant who leads with strategic thinking
• You are excited to use AI and emerging technologies to support your work, especially as the industry is quickly evolving
• You love to lead and galvanize cross-functional team members to do brilliant work, to grow and develop their skillsets, challenge assumptions and ideas to deliver incredible, life-changing communications work
• You’re ambitious, keen to make a difference and thrive in a small team

What you’ll do here

Strategic patient advocacy and healthcare communications

• Engage in work with care that helps convene multi-professional steering committees and multi-stakeholder groups – bringing together policy, payer, clinical, medical, patient and advocate voices – to advocate for improved care within rare disease
• Put the patient voice at the centre of our work, partnering credibly and ethically with patient organisations, advocates, key opinion leaders and our Community Advisory panels
• Keep a finger on the pulse of policy, media and patient advocacy landscape within rare disease, where our clients operate, supporting the account lead with translating those findings into insight and analysis that sharpens our strategy
• Develop and edit a variety of content, seamlessly adapting to different audiences and channels, both for client business and Intent Health marketing and social media channels
• Draft high-quality strategic communications and advocacy assets, such as press releases, briefing documents, social media content, event agendas and collateral, policy papers, consensus reports and evaluation reports, on time and to a high standard
• Input into the strategy and content of expert interviews, events, roundtables and advisory boards, partnering with the Client Operations Coordinator who will lead with logistics and booking
• Support account leads by thinking strategically about the client programme as a whole, including opportunities for growth, financial management and effectively driving impact against clients’ goals
• Bring strategic rigour to measurement and evaluation, synthesizing the ‘so what’ from programme metrics and turning insight into clear recommendations
• Use AI tools and emerging technologies to accelerate research, insight and execution, so your time goes to strategic thinking, counsel and creativity

Operational account excellence

• Support account leads in managing the delivery of client work across multiple accounts and with multiple competing deadlines
• Bring business acumen to your accounts, showing early demonstration of strong account management and financial discipline for the wider team
• Confidently manage upward when required, being able to communicate with managers when deadlines will not be met or when issues are foreseeable
• Manage and effectively collaborate with expert partners, consultants and preferred suppliers
• Partner with the Client Operations Coordinator on budgets, purchase orders, invoicing, contracting and cost tracking, to support account leads with forecasting accurately, flagging risks early, and keeping programmes profitable
• Partner with the Client Operations Coordinator to maintain accurate trackers and account documentation, working with them on approvals, compliance, contracting and financial reporting to ensure nothing slips
• Taking an active part in brainstorms, team meetings and training

Our culture and expectations of our people

• Healthcare passion and interest: We have an understanding and curiosity about healthcare, including an understanding of the ABPI code. We enjoy having a finger on the pulse when it comes to current affairs and trends.
• Accountable and proactive: As a small business, we are willing to pitch in and take the initiative. We are accountable for our actions and responsibilities and are proactive about our work, and opportunities and challenges. We delegate, empower, and provide clear direction to others.
• Adaptable, resilient and understanding: We value diversity in all its forms and actively encourage everyone to bring their unique perspectives to work. We are authentic, listen deeply and value difference and diversity. We see things from others’ perspective and are self-aware, resilient, and adaptable.
• Curious: We are passionate, curious, and honest. We challenge others, generate ideas and uses a creative approach to solve problems.
• Willing to learn and grow: We are enthusiastic and proactive and have a growth mindset; we always look to improve and develop and take every opportunity to learn.
• Compassionate and inclusive: We recognise everyone has a voice and create an environment so everyone is able to feel safe. We take time to listen to each other, while respecting professional boundaries and understanding that we have a duty of care to everyone.
• Share recognition and reward each other: We actively recognise and reward each other and create an environment which values our efforts.
• Work as a team: We don’t work as individuals; we actively help shape our team and our business and help each other out. We actively participate in our business.

What we offer

Being with us means you’ll receive:

• Hybrid and flexible working
• Unlimited annual leave
• Company pension scheme
• Dedicated collaboration space in London
• £250 annual Personal Development Allowance
• Tailored learning, coaching and professional development
• Personal networking budget
• Monthly team socials and events£100 monthly Life Admin Allowance
• Emergency Care Support
• Inclusivity Bonus
• Life Change Bursary
• "Sorry to See You Go" Grant

We have policies that focus on inclusivity, including parental leave, accessibility, and equality for all.

However, the real opportunity is to be part of a small team changing the way healthcare is designed and accessed in tomorrow’s world.