Account Director

Greenpark; Greater London; Hybrid; GBP 140,000 - 170,000; Full time

Job summary

A leading content agency is seeking an Account Director to manage a major pharmaceutical client account. This role involves overseeing a team, ensuring project delivery meets KPIs, and developing client relationships. The ideal candidate will have a strong background in digital content and project management, with a passion for collaboration and problem-solving.

Benefits

25 days of holidays + bank holidays

Monthly entertainment subscription

Private pension and healthcare insurance

Wellness initiatives

Social events

Enhanced maternity/paternity leave

Work from abroad for up to 4 weeks

Yearly Calm subscription

Qualifications

• 2+ years’ experience as an Account Director in a digital content agency.
• Strong understanding of digital landscape including SEO and content marketing.
• Proven ability to manage multiple projects and teams.

Responsibilities

• Lead day-to-day account management and client meetings.
• Oversee team performance and ensure KPIs are met.
• Develop strong client relationships to maximize project growth.

Skills

Account Management

Client Relationship Management

Project Management

Digital Content Strategy

SEO Knowledge

Team Leadership

Communication

Education

Bachelor's Degree

Job description

London, UK (Hybrid - 2 days from office)

About Greenpark

Greenpark is a global, award-winning, performance-driven content leader and brand publishing agency. Our Purpose is to help brands create meaningful connections that impact people’s lives through performance-driven content for search and social. Our unique expertise in Omnichannel Search & Insights, Creative Content and Performance Tech are delivered to our clients via an ad agency and in-house model.

We do this for a global client portfolio including Unilever, Campari Group, AIA, Sanofi, Nestle, Lipton, Kimberley Clark, Straumann, Ricola, Globe Telecom, and more.

Our Values

As a company, we strive and act together in our ambition to make a positive impact for the people and brands we serve, we do everything with kindness and respect at the core. ‘We Strive’, ‘Acting Together’, ‘With Kindness’ are the values that guide us.

About the role

Your first account

The first account that you work on will be a large pharmaceutical client for which we provide in-house marketing services (including medical copywriting, graphic design, email production and project management) for their Content Hubs

You would be the EMEA & North America Regional Lead for this account, working into the Global Lead, also based in London. You would be the key client point of contact for all in-house roles within EMEA and North America. These roles are primarily either fully remote, or hybrid within the client’s regional offices.

Existing team

You would oversee the EMEA & North America team – made up of specialists such as Medical Copywriters, Graphic Designers, Multimedia Specialists, Digital Production Associates (Email & Content Producers) and Content Delivery Managers (Project Managers).

You would work closely with the individuals’ Line Managers to ensure that the staff hit their KPIs to fulfil their individual SOWs, including a 95% ‘right first time’ project hit rate and a 95% ‘on time’ hit rate.

New recruits

As the team grows quickly through EMEA and North America, you will lead the team growth. Working with our Talent Acquisition Team, Finance Team, Hiring Managers, People & Culture Team and Line Managers – and of course the clients - to ensure a best-in-class Hiring and Onboarding process.

Governance

You will lead the governance of the account through weekly status meetings, monthly governance meetings and quarterly business reviews.

Long-term planning

You will work with the Global Lead to develop best-in-class operational plans to support the client’s in-housing strategy.

What you’ll do

· Day to day account management: leading team and client meetings, working closely with the client and agency teams to ensure the smooth running of multiple projects

· Working as a key part of the Greenpark team to deliver best in class digital content that meets and exceeds the project KPIs

· Continually develop insight and knowledge in client's sector, services and products

· Develop strong client relationships to enable project growth and maximise upsell opportunities

· Expertise managing multiple projects and teams in a fast-paced environment

· Coming up with new ideas and strategies to boost project performance and growth

· Helping to ensure teams develop and publish work in line with the agreed strategic direction: to a high standard and on time

· Financial and scope management of existing and new budgets and deliverables. (On some clients you may have the support of a Project Manager)

· Creation of Statements of Work for client review and approval and ensuring that the project remains within this scope

· Passion for collaboration and creative problem-solving to ensure the highest-quality work

· Creation of internal briefs for our various teams to work from

· Creation and management of client-facing project interface

· Planning and allocating resource on projects

· Ad hoc related tasks

About you

· 2+ years’ Account Director experience within a digital content-focused agency

· Experience working with brand name clients

· A comprehensive understanding of the digital landscape, including web development, social media, search engine optimization, content marketing and future trends

· Passion for collaboration and creative problem-solving to ensure the highest-quality work

· Strong understanding of the digital content landscape – from planning and research, to production, publishing and reporting

· Solid understanding of SEO and related metrics

· Highly organised and able to manage workload effectively

· Adaptable, confident and self-motivated

· Mature personality to relate and interact with people at all levels

· Strong communication and presentation skills

· Strong commercial experience (scoping, costing and billing)

· Ability to track budgets and report on project profitability

· Comfortable in a fast-moving and project-based environment

· You live & breathe Greenpark’s core values—championing openness, respect, innovation, and teamwork—so that every interaction, both internally and externally, reflects our commitment to our values.

How we’ll support you

· 25 days of holidays + UK bank holidays and your birthday off.

· Christmas Closure - (extra days on top of your holiday allowance!)

· A monthly entertainment subscription paid by the company (e.g. Amazon Prime, Netflix, Spotify, etc)

· Private pension and private healthcare insurance.

· Access to Free VDU Eye Tests and Employee Assistance Programme (EAP).

· Participate in wellness and peer recognition initiatives (e.g. On The Spot Awards and Value Champion Awards).

· Social Events – Join us for our major annual social events: Spring, Summer, Halloween and Christmas parties, plus many other ad-hoc events.

· Enhanced maternity/paternity leave allowances.

· WFA policy – work from abroad for up to 4 weeks per year.

· Yearly Calm subscription

At Greenpark, we believe the best ideas come from the widest range of perspectives. We welcome and celebrate every background, identity, and experience across our global workforce. By fostering a culture of respect, inclusivity, and collaboration, we’re committed to ensuring everyone’s voice is heard and everyone can thrive.

All applications shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status or any other protected characteristics.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Advertising, Customer Service, and Project Management

• Industries

  Advertising Services

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