Account Director

Pen Underwriting; Greater London; Remote; GBP 85,000 - 105,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

Collaborative culture

Global reach with local impact

Job summary

Pen Underwriting seeks an Account Director to develop and maintain strong client and intermediary relationships across the UK.

You will manage renewal and tender processes, coordinating with underwriters, risk teams and external partners to secure outcomes that support growth.

Qualifications

• Self-motivated with a real passion for personal development and learning.
• Strong working knowledge of general insurance products and services.
• Excellent client service focus with a track record of delivering outcomes.
• Strong written and verbal communication with relationship-building ability.
• Willingness to develop presentation skills and knowledge of the commercial marketplace.

Responsibilities

• Develop and maintain strong client and intermediary relationships to retain and grow the portfolio.
• Manage renewal and tender processes with collaboration across legal and compliance teams.
• Engage with brokers, clients and partners at regional events and meetings.
• Support execution of the regional business plan and maintain key relationships with brokers and clients.
• Keep up to date with regulatory requirements and pursue professional development.

Skills

Client relationships

Insurance knowledge

Communication skills

Presentation skills

Attention to detail

Education

CII/ACII qualifications

Job description

Introduction

At Pen, we don’t just underwrite risk, we unlock possibility.We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape.Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward. Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you.

Overview

For over three decades Risk Management Partners (RMP) has helped public sector and education organisations across the UK, creating fantastic long-term partnerships whilst building an enviable reputation.

We have ambitious plans for the future that will build on the experience we bring to public sector and education organisations. We are always looking for ways to improve outcomes for our clients. As their risk landscape evolves, we work out the implications and help to equip them with the right risk management tools.

RMP are looking for an Account Director within their Scotland, Northern Ireland and Northern England Team.

Your main responsibility will be to develop and maintain strong client and intermediary relationships, resulting in the retention and growth of our existing portfolio of clients. You will have a portfolio of existing and prospective clients including Local Authorities, Police Authorities, Fire Authorities and Higher Education Institutions with responsibility for managing the renewal process and responding to tenders.

How you'll make an impact

• Ensure that the needs of the client come first by working with empathy and integrity to understand and meet their needs.
• Proactively collaborate with underwriters, account handlers, the claims team and other internal and external stakeholders.
• Conduct business in an appropriate manner, adhering to the Standard Operating Procedure and all relevant policies and procedures.
• Actively engage in national and regional events, including ALARM, Legal Panel updates and Insurance Officers Group meetings, taking the opportunities to network with brokers, clients, and suppliers.
• Regional Business Plan - Support the implementation of the Regional Business Plan as required.
• Maintain and develop relationships with key brokers, clients, and lost clients/prospects through regular meetings (face to face wherever possible) and involvement of relevant stakeholders.
• Attend workshops, conferences, events, and training to stay updated on regulatory requirements and support your professional development.
• Manage the renewal/tender process including the completion of renewal reports and/or tender evaluation documents engaging with both legal and compliance to ensure a compliant bid.

About You

• Self-Motivated with a real passion for personal development and learning. Expectancy to have or be working towards CII/ACII qualifications, continually building your industry knowledge and seeking development.
• Have a strong working knowledge of general insurance products, services, classes of insurance.
• Have excellent attention to detail and the ability to extract pertinent information from tender/renewal proposal documents, spreadsheets and word documents.
• Excellent client service focus and a desire to deliver outstanding client outcomes.
• Strong written and verbal communication skills and ability to build and maintain relationships.
• Have strong or be willing to work on your presentation skills.
• Strong understanding of the commercial marketplace, preferably in insurance and public sector.

Location:

• Home-based, ideally located in the North / North East of England.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.

Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)