Account Handler

Gallagher; City Of London; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Career development opportunities

Collaborative culture

Job summary

Gallagher-backed Pen is seeking an experienced Account Handler to join the RMP team, focusing on public sector and education clients. You will support Account Directors, manage client accounts, process renewals, and respond to inquiries with a high standard of service.

You will liaise with insurers, prepare renewal documentation, and help identify tailored insurance solutions while maintaining regulatory compliance. Hybrid working is available, with occasional travel for meetings.

Qualifications

• Experience in insurance, ideally in public sector.
• Knowledge of commercial insurance products and services.
• Proven ability to manage client accounts and renewals.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy in administration.
• Ability to work independently and within a team.

Responsibilities

• Manage a portfolio of client accounts and ensure needs are met.
• Handle new business, renewals, mid-term adjustments, and cancellations.
• Prepare presentations, reports, and renewal documentation.
• Maintain records of client interactions and transactions.
• Liaise with underwriters to obtain quotes and negotiate terms.
• Support client meetings and contribute to risk assessments.

Skills

Insurance experience

Client relationship

Communication skills

Customer service

Organisational skills

Time management

Attention to detail

Independent and collaborative work

Education

CII qualification (advantageous)

Job description

Introduction

At Pen, we don’t just underwrite risk, we unlock possibility.We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape.Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward. Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you.

Overview

The RMP team have an exciting opportunity and is looking for an experienced Account Handler to join their team. RMP is a market leader in providing insurance solutions for the Public Sector and Education. With over 30 years of industry experience, RMP specialises in designing tailored insurance programs that meet the unique requirements of Public Sector organisations, including Police, Fire Services, and Educational Institutions.

In this role, you will provide essential support to Account Directors and clients, ensuring smooth administration of insurance policies and delivering outstanding customer service. You’ll manage client accounts, process renewals, and handle day-to-day inquiries with professionalism and efficiency.

How you'll make an impact

• Manage a portfolio of client accounts, ensuring all needs are met.
• Handle new business, renewals, mid-term adjustments, and cancellations.
• Assist with presentations, reports, and renewal documentation.
• Build and maintain strong relationships with clients, insurers, and stakeholders.
• Liaise with underwriters to obtain quotes and negotiate terms.
• Respond promptly to client queries with accurate advice and information.
• Prepare and submit reports as required by management.
• Maintain up-to-date records of client interactions and transactions.
• Support client meetings and presentations when required.
• Identify and assess client risks to provide tailored insurance solutions.
• Advise on risk management strategies and suitable products.
• Ensure adherence to regulatory requirements and company policies.

About you

• Previous insurance experience is essential, ideally in a similar role
• Commercial insurance experience is essential, ideally within public sector
• Professional insurance qualifications (e.g., CII) are advantageous.
• Strong understanding of insurance products and services.
• Excellent communication and interpersonal skills.
• Customer-focused with a commitment to high-quality service.
• Strong organisational and time management abilities.
• Attention to detail and accuracy.
• Ability to work independently and collaboratively.
• Ability to manage multiple tasks and prioritise effectively.
• Hybrid working model.
• Occasional travel for client meetings or training.
• Eligibility to work in the UK

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.If your past experience doesn’t align perfectly, we encourage you to join ourTalent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)