Account Director

DC Byte; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

25 days leave

Remote work up to 1 month/yr

Pension with NEST (5%)

Private health insurance

Cycle scheme access

Job summary

DC Byte is a leading provider of market data, research and intelligence for the global data centre sector. We are seeking a commercially ambitious Account Director to grow strategic client partnerships, owning renewals, expansion and revenue across a portfolio of key clients.

You will work with Commercial, Research and Product teams to anticipate client needs and position DC Byte as an essential partner in strategic decision-making.

Qualifications

• Proven track record in B2B subscription, data, intelligence or SaaS businesses.
• Experience retaining and growing large client portfolios and hitting revenue targets.
• Ability to manage complex, high-value relationships across multiple stakeholders, geographies and teams.

Responsibilities

• Own renewals, retention and expansion across your portfolio, consistently hitting annual targets.
• Develop and execute strategic account plans across stakeholders and geographies.
• Close upsell and cross-sell opportunities and manage complex renewals.
• Lead high-value negotiations and multi-year agreements.
• Protect recurring revenue by mitigating risks and handling escalations.
• Build relationships with senior executives and decision-makers to uncover new opportunities.
• Lead business reviews to demonstrate value and identify strategic opportunities.
• Collaborate with Customer Success, Research and Product to align capabilities with client priorities.

Skills

Account management

Upsell & cross-sell

Negotiation

HubSpot

Forecasting & pipeline

Stakeholder management

C-suite communication

Tools

HubSpot CRM

Job description

DC Byte is the leading provider of market data, research, and intelligence for the global data centre sector. At the heart of an industry that quietly keeps the world connected, our technology-led platform empowers the key players designing and developing digital infrastructure to make high-stakes, multi-billion-dollar investment and strategy decisions.

We deliver accurate, timely and unbiased insights into colocation and self-build enterprise assets worldwide, supporting developers, investors and operators, including the world’s largest hyperscalers.

We’re looking for a commercially ambitious Account Director to join DC Byte and grow strategic client partnerships, taking ownership of retention, revenue growth, and commercial performance across a portfolio of key clients.

You’ll own renewals and expansion, build executive-level relationships, and grow DC Byte’s presence across client business units and geographies. Working closely with Commercial, Research, and Product teams, you’ll anticipate clients’ needs and position DC Byte as an essential partner in their strategic decision-making. Your success will be measured by the revenue you retain, the growth you deliver, and the strategic value you create for our clients.

If you enjoy building long-term partnerships and have experience delivering commercial growth across complex client portfolios, this role is for you.

The ideal candidate is:

• an Account Director or experienced Account Manager ready for their next step, with a background in B2B subscription, data, intelligence or SaaS businesses.
• commercially driven, with a proven record of retaining and growing substantial client portfolios and meeting revenue, retention and expansion targets.
• confident managing complex, high-value relationships across multiple stakeholders, business units and geographies, with credibility at C-suite and senior executive level.
• a skilled negotiator with strong commercial judgement, experienced in closing upsell and cross-sell opportunities, managing complex renewals and procurement processes, and responding to objections and competitive threats.
• able to translate client business strategies into account plans and compelling commercial propositions that deliver measurable growth.
• disciplined in forecasting, pipeline management and financial planning, with a clear understanding of ARR, retention, expansion revenue and portfolio performance.
• proactive and entrepreneurial, with the confidence to challenge customers constructively, influence internal teams and take ownership of outcomes.
• proficient in using HubSpot, with a disciplined approach to opportunity management.
• ideally familiar with data centres, digital infrastructure, telecoms, real estate data, market intelligence or financial information services, although this isn’t essential.

In this job you will:

• own renewals, retention and expansion across your portfolio, consistently achieving or exceeding annual commercial targets and delivering measurable net revenue growth
• develop and execute strategic account plans covering stakeholder relationships, revenue potential, growth opportunities, competitive positioning and engagement across departments, business units and geographies
• proactively build and close a pipeline of upsell and cross-sell opportunities, expanding subscriptions and adoption of DC Byte’s product offerings
• lead complex commercial negotiations for high-value renewals, multi-year agreements and strategic partnerships
• protect recurring revenue by identifying commercial and relationship risks early, implementing mitigation plans and taking ownership of escalations and sensitive discussions
• build trusted relationships with senior executives and decision-makers, understanding their business models, investment priorities and long-term objectives to identify opportunities beyond existing users and purchasing teams
• lead executive business reviews that demonstrate value, uncover new commercial opportunities and strengthen DC Byte’s strategic relevance
• partner with Customer Success, Research and Product to support engagement, adoption and retention, align capabilities with customer priorities, and share market intelligence, competitor activity and feedback
• maintain accurate CRM records, pipeline reporting and revenue forecasts, taking ownership of performance and clear actions to address shortfalls
• collaborate with Sales leadership on account strategy, pricing and major growth opportunities, and contribute best practice across the commercial team

In return, you’ll receive from us

• 25 days’ annual leave, excluding bank holidays, increasing up to 29 days.
• Christmas week closure.
• An enhanced workplace pension with NEST, with company matched contributions up to 5%.
• Private health insurance with Vitality.
• Anniversary rewards, including access to career coaching, vouchers for days out and a holiday stipend.
• The opportunity to work remotely for up to one month per year.
• £150 towards your home working setup.
• Access to the Government Cycle Scheme.
• Free coffee, tea, fruit and snacks in the office.

Don’t feel like you tick all the boxes? We’d still like to hear from you. DC Byte is an equal opportunities employer committed to a fair and transparent hiring process.