Account Director

Smart Managed Solutions; Greater London; On-site; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Birthday and life-event leave

Three volunteering days

Holiday-buy scheme

Job summary

SMART is seeking an experienced Account Director to lead the operational and commercial performance of a key client contract within the SMART portfolio. You will oversee the maintenance of M&E systems, lead on-site teams, and ensure service excellence while managing a contract P&L and driving sustainable growth.

With 2–5 years in FM or contract management, you will manage budgets, develop managers, and maintain strong client relationships.

Qualifications

• Experience in facilities management and operational contract management.
• Strong budget control and reporting abilities.
• Proven track record leading and developing managers or teams.
• Excellent communication for client relationships.

Responsibilities

• Take ownership of planned preventative and reactive maintenance within the contract.
• Lead, coach and develop on-site engineering teams.
• Produce monthly client reports and maintain professional client communication.
• Manage budgets, monitor spend and protect P&L performance on a multi-million contract.
• Identify opportunities to improve service delivery and commercial performance.

Skills

FM contract management

Budget management

Team leadership

Client relationship

M&E knowledge

Tools

QHSE processes

Job description

Be part of the Smart Team!

About Us:

At SMART, we help lead organisations across the UK to keep their facilities running safely, efficiently, and sustainably. We delivera client-focused approach to deliver reliable, planned and reactive maintenance with a strong focus on quality, technical expertise, and customer service.

We’re proud to be an employer that values career progression. We offer structured training and clear progression routes to help you build a rewarding engineering career.

Role Purpose:

We are looking for an experienced Account Director to lead operational and commercial performance of a key client contract within the SMART portfolio.

You’ll oversee the maintenance of M&E systems, lead on-site teams, and drive service excellence — while managing a contract P&L, ensuring costs are controlled, performance targets are met, and opportunities for sustainable growth are identified.

Key Tasks and Responsibilities:

• Take ownership of planned preventative maintenance and reactive works, ensuring 100% statutory and contractual compliance.
• Lead, coach, and develop engineering teams through regular briefings, toolbox talks and structured performance appraisals.
• Produce accurate monthly client reports and maintain clear and professional client communication.
• Manage QHSE audits and documentation and performance standards.
• Oversee additional works, quotations, and supplier performance in line with contractual and commercial requirements.
• Manage budgets, monitor spend and protect P&L performance across a circa £3m contract portfolio.
• Identify and deliver opportunities to improve service delivery, operational efficiency, and commercial performance.

Education and Training:

• 2–5 years’ experience in FM or operational contract management
• Experience leading and developing managers or teams
• Strong knowledge of M&E systems and operational processes
• Confident managing budgets, financial performance, and reporting
• Excellent communication skills with a focus on client relationships
• Desirable: 18th Edition, C&G 2391, or Mechanical/HVAC qualifications

Why SMART?

While technology continues to evolve, it’s our people who set us apart. At SMART, you’ll join a growing company that invests in its team and supports career development.

We’re looking for like-minded people who want to grow with the company and play a part in our continued success. We offer benefits including birthday and life-event leave, three paid volunteering days, and a holiday-buy scheme.