Account Director

EQUANS; Birmingham; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Salary and bonus

25 days leave

Life cover

Employee discounts

Gym membership discounts

Cycle to work

Holiday purchase scheme

CSR days

Learning opportunities

Job summary

Equans in Birmingham is seeking an Account Director to lead delivery of a complex PFI healthcare FM contract at QE Hospital. This is a full-time, site-based role with five days on site and responsibilities across 220 staff, safeguarding performance and patient-focused service.

You will drive financial performance, manage stakeholders, subcontractors, and supply chain partners, and ensure safety, compliance, and lifecycle asset management in a challenging healthcare environment.

Qualifications

• Degree-qualified or equivalent with extensive senior-level FM leadership experience.
• Strong commercial and financial acumen including P&L management and KPI delivery.
• Proven leadership, communication and stakeholder management in healthcare/FM.
• Experience with CAFM, HR/Payroll systems and MS Office.

Responsibilities

• Lead delivery of a complex PFI healthcare contract across multiple facilities.
• Provide visible leadership to ~220 staff, driving engagement and continuous improvement.
• Oversee financial performance, commercial management, budgeting, debt management and profitability.
• Ensure safe, compliant operation and maintenance of M&E assets in line with policies.
• Manage supply chain partners and subcontractors, mitigating risks and maintaining service levels.
• Foster strong customer and stakeholder relationships and support lifecycle, capital and variation works.

Skills

Senior FM leadership

Stakeholder management

Commercial & financial acumen

Communication skills

Team leadership

Education

Degree qualified

Tools

CAF M

HR/Payroll systems

Microsoft Office

Job description

Equans is looking for an Account Director to join our team in Birmingham. This is a full-time, permanent role. On offer is a competitive salary, company vehicle, bonus and benefits package. We are seeking an experienced Account Director to lead the delivery of a complex healthcare FM contract based at Birmingham QE Hospital. This is a fully site-based role, requiring five days per week on site. The ideal candidate will have strong PFI, healthcare and Hard FM experience, alongside excellent communication and stakeholder management skills, with the ability to build and maintain positive customer relationships while driving operational excellence.

What will you deliver?

• Lead the operational delivery of a complex PFI healthcare contract across a large acute hospital, mental health facilities and retained buildings, ensuring all contractual, SLA and KPI requirements are achieved.
• Provide visible leadership across a workforce of circa 220 employees, promoting a customer-focused, safe, high-performing culture with an emphasis on engagement, development and continuous improvement.
• Take overall responsibility for financial performance, commercial management, budget control, debt management and profitability, ensuring contract and business objectives are met.
• Ensure the safe, compliant and efficient operation, maintenance and repair of all M&E assets, buildings and services, maintaining accurate records and adherence to company policies, procedures and ISO standards.
• Manage supply chain partners and subcontractors, mitigating operational, financial and health & safety risks while maintaining high levels of service delivery.
• Build and maintain strong customer and stakeholder relationships, contributing to client meetings, reporting requirements, succession planning, business development opportunities and the delivery of lifecycle, capital and variation works.

What can we offer you?

• On offer is a competitive salary, bonus and benefit package, which includes;
• 25 days annual leave(+ public holidays)
• Life Cover equivalent to 3 timesannual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks 24/7 Employee Assistance Program and access to mental wellbeing app

Who are you?

• Skills, Qualifications & Experience
• Degree qualified (or equivalent experience) with extensive senior-level FM leadership experience, ideally in healthcare, PFI or similarly complex outsourced environments.
• Strong commercial and financial acumen, including responsibility for P&L management, contract performance, KPI delivery and stakeholder management.
• Proven leadership, influencing and communication skills, with the ability to motivate multidisciplinary teams and build collaborative relationships.
• Relevant FM or technical qualifications, strong health & safety awareness, and proficiency in CAFM, HR/Payroll systems and Microsoft Office applications.
• Customer-focused, proactive and solutions-oriented, with a positive attitude and a track record of driving high performance and continuous improvement.

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world. Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

Why join us?

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve. Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals. Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence - empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success. For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us. As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.

We are Disability Confident Level 2 members, and we offer the Guaranteed Interview Scheme as part of this commitment. Where feasible, if a candidate applies under the Disability Confident Scheme and they meet all of the essential criteria, we will offer an interview.