Account Development Manager

Travelodge Hotels Limited; Thame; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Contributory pension scheme

50% personal discount for hotel bookings

25 days holiday + bank holidays

Job summary

Travelodge Hotels Limited is seeking an Account Development Manager to help businesses maximize their travel spend through strong relationship-building. You'll onboard new customers and promote Business Membership benefits, while also growing existing accounts.

The ideal candidate will thrive in a fast-paced environment, have excellent communication skills, and experience with CRM systems like Salesforce. The position offers a hybrid working model and numerous benefits including a contributory pension scheme and personal hotel discounts.

Qualifications

• Ability to develop relationships and work in a fast-paced environment.
• Experience using a CRM system, ideally Salesforce.

Responsibilities

• Help businesses maximize their travel spend.
• Onboard new business customers and promote Business Membership benefits.
• Grow existing accounts and re-engage lapsed customers.

Skills

Relationship building

Customer engagement

Influencing skills

CRM system experience

Tools

Salesforce

Job description

Are you passionate about building relationships and turning conversations into long-term business partnerships? Do you thrive on helping customers discover smarter, more cost-effective ways to travel while driving real commercial growth? If yes, our Account Development Manager position might be the right next move for you.

Your Purpose

As an Account Development Manager at Travelodge, you’ll help businesses maximise their travel spend while growing your own portfolio of accounts. Using our Better Travelodge sales framework, you’ll build strong customer relationships, challenge the status quo, and position Travelodge as the low-cost business travel choice.

You’ll onboard new business customers through phone, email, and video calls, promote the benefits of Business Membership, and ensure customers are fully set up to use their accounts effectively. Alongside this, you’ll grow existing accounts, re‑engage lapsed customers, and convert warm prospects into active business account customers to drive revenue growth.

Your Strengths

You will have the ability to develop relationships and have a desire to work in a fast paced environment. You’ll be comfortable engaging and communicating to develop a productive relationship with them via phone, video calling, email or in person. You will be able to influence and change the behaviour of customers so they spend more with Travelodge.

In addition you will have experience using a CRM system, ideally Salesforce.

• Contributory pension scheme
• Hybrid working - a minimum of 60% of your time should be spent in the office and or visiting suppliers
• 50% personal discount for hotel bookings and great friends and family discounts too!
• 25 days holiday + bank holidays, increasing with length of service

Why Travelodge?

At Travelodge, we’re more than just a Hotel brand; we’re a community where you can truly be yourself and belong. Through our “Better Me” initiative, we prioritise your total wellbeing—emotional, physical, financial, and professional—while actively celebrating the diversity that makes our teams stronger. If you’re a results-driven individual who pays attention to the little things and genuinely cares about people, you’ll fit right in.