Restaurant Partner Success Coordinator

Freshminds; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

Freshminds is seeking an Account Coordinator for a 6-month contract in Greater London, working with a portfolio of restaurant partners. You will report to the partnerships team, manage day-to-day communications, resolve operational issues, provide product education, and help improve account management processes to maximise partner success.

Ideal candidates have at least 1 year in customer support or account management, strong communication skills, and a proactive, highly organised approach in a

Qualifications

• Minimum 1 year experience in customer support or account management.
• Excellent written and verbal communication across multiple channels.
• Experience in Retail or Grocery industry is a plus.
• Strong customer service mindset with problem-solving abilities and attention to detail.
• Highly organised and proactive in a fast-paced environment with multiple priorities.

Responsibilities

• Establish day-to-day communication with a portfolio of restaurant partners and provide ongoing account support.
• Resolve operational and technical issues, assisting with updates and partner enquiries.
• Deliver guidance on products and platform features through personalized communications.
• Monitor feedback and collaborate with internal teams to improve processes and service delivery.

Skills

Communication skills

Organised

Problem-solving

Attention to detail

Stakeholder engagement

Job description

Freshminds is seeking an Account Coordinator for a 6-month contract in Greater London, working with a portfolio of restaurant partners. You will report to the partnerships team, manage day-to-day communications, resolve operational issues, provide product education, and help improve account management processes to maximise partner success.

Ideal candidates have at least 1 year in customer support or account management, strong communication skills, and a proactive, highly organised approach in a