Account Co-ordinator

Bellrock Group; Leicester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Account Co-ordinator to enhance client relationships and ensure smooth service delivery. This role is pivotal in supporting the Operations Manager and involves coordinating compliance activities while fostering strong relationships with stakeholders. The ideal candidate will thrive in a fast-paced environment, possess excellent data management skills, and be IT literate. Join a forward-thinking organization that values its employees and offers a comprehensive benefits package, including flexible working arrangements and opportunities for personal development. If you're ready to make a difference and shine in your career, this opportunity is for you.

Benefits

25 days annual leave plus bank holidays

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance program

Enhanced maternity, paternity, and adoption leave

Cycle to work scheme

Holiday purchase scheme

Discount scheme for shopping

Healthcare Cashplan

Qualifications

• Intermediate level of IT literacy, especially in Excel.
• Experience in a client-facing role and fast-paced environment.

Responsibilities

• Support the Operations Manager to meet contractual obligations.
• Develop relationships with stakeholders and ensure timely responses.
• Monitor service delivery and manage client complaints.

Skills

IT literacy

Client-facing experience

Data management and analysis

Ability to manage multiple priorities

Understanding of Restaurant operations

Health, Safety, Environmental awareness

Education

Facilities Management qualification

IOSH Managing Safely

Tools

Excel

Job description

Account Co-ordinator

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems but also with peace of mind. We unlock that by being technology-led, but people-driven. When you’re part of Bellrock, you’ll get everything you need to be your best at work because our people are the heart of our business. We’re all about helping them to shine.

To support the Operations Manager, who is responsible for the contractual and commercial relationship with the client, by coordinating compliance activities. Generating information from both internal and external sources and being a point of escalation for the Supply Chain. Acting as a deputy to the Operations Manager and responding to a variety of additional requests to ensure smooth service delivery across the portfolio.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Every role plays a part in driving us further, and everyone can be the change. That’s how we deliver value for our customers and build systems that lead the way.

As an Account Co-ordinator with Bellrock, you’ll do it by:

1. Supporting the Operations Manager by ensuring that all contractual obligations are met.
2. Developing strong relationships with all internal and external stakeholders and providing timely responses to requests for help and support.
3. Supporting Service Delivery activity through liaising with the Planned and Reactive compliance manager for the contract.
4. Where necessary, supporting view and validate PPM certification to ensure it meets requirements.
5. Monitoring all reactive and planned remedial works to ensure they are completed within the agreed service level agreement.
6. Producing weekly reporting and chairing client meetings on planned and reactive works, statutory and mandatory compliance, and ongoing operational tasks.
7. Raising Non-conformance reports for any suppliers not meeting the contractual requirements.
8. Compiling and gathering the necessary data and information required for all reporting requirements.
9. Being the first point of escalation for the client and suppliers as required.
10. Coordinating and resolving issues promptly, including job and quotation chasing.
11. Ensuring that any client complaints regarding service delivery are managed and escalated to the Operations Manager.
12. Supporting the Operations Manager in monitoring the overall contract performance.
13. Coordinating the activities of Bellrock departments to ensure that the necessary data is provided.
14. Working with the Reporting Team on reporting documents.
15. Monitoring and liaising with suppliers to ensure effective day-to-day service delivery.
16. Coordinating Accounts Payable, working with the wider team to support and reduce supplier debt.
17. Promoting a positive Health and Safety culture.
18. Embracing learning and personal development opportunities.
19. Promoting the ‘Bellrock’ culture within the business.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as an Account Co-ordinator, you’ll need:

1. IT literate – intermediate level in use of Excel.
2. Facilities Management (FM) qualification / willing to work towards a qualification.
3. IOSH Managing Safely - Desirable.
4. Experience in a client-facing role - Essential.
5. Experience in a fast-paced environment - Essential.
6. Experience working with suppliers - Essential.
7. Ability to manage multiple priorities - Essential.
8. Data management, analysis, and reporting skills.
9. Adherence to processes and procedures.
10. Experience in a Facilities Management environment.
11. Understanding of Restaurant operations and assets - Essential.
12. Awareness of Procurement and supply chain leverage.
13. Health, Safety, Environmental, and Sustainability awareness.
14. Commercial contract awareness and understanding - Desirable.
15. Basic technical understanding - Desirable.
16. Basic budgetary management - Desirable.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work between their home address and Head Office, Leicester, LE1 6LP Monday to Friday 08:30-17:00.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

1. 25 days annual leave plus bank holidays + 1 additional day as a thank you.
2. Salary exchange pension scheme.
3. Life cover.
4. Paid sick leave.
5. Health Assured employee assistance and wellness program.
6. Enhanced maternity, paternity, and adoption leave.
7. Salary sacrifice schemes: Cycle to work.
8. Holiday purchase scheme of additional 5 days per year.
9. Offers and discount scheme designed to save money on everyday shopping and essentials.
10. Healthcare Cashplan.
11. MotorSave Scheme.
12. Refer a friend program.
13. Liftshare.
14. Virtual GP.

Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing.

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. Apply today.