Account Associate

Aurora Energy Research; Oxford; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Private Medical Insurance

Dental Insurance

Parental Support

Salary-Exchange Pension

Employee Assistance Programme (EAP)

Local Oxford Discounts

Cycle-to-work Scheme

Flu Jabs

Job summary

Aurora Energy Research in Oxford, UK, is seeking an Account Management Associate to join our Commercial - Sales & Account Management team. You will coordinate workshops, onboarding, and service delivery across accounts, serving as the bridge between clients and internal teams.

You will help identify new users and coordinate product demos to drive adoption and ensure a high-quality client experience. You will work closely with Senior Account Managers to support renewals, expansion, and strategic

Qualifications

• Strong organisational and coordination skills.
• High attention to detail and follow-through.
• Structured and process-driven mindset.
• Ability to work cross-functionally across teams.
• Calm and adaptable in high-pressure situations.
• Proactive and versatile in a fast-moving industry.
• Excellent written, verbal and interpersonal communication skills.
• Proven success in team-oriented environments.
• Ability to apply AI to drive value of client interactions.

Responsibilities

• Coordinate workshops, onboarding sessions and client events with scheduling and logistics.
• Manage delivery timelines and milestones across accounts.
• Serve as the central coordination point between clients and internal teams.
• Identify new users and coordinate product demos to drive adoption.
• Maintain regular contact with client stakeholders on delivery and usage.
• Prepare contracts for up- and cross-sell opportunities.
• Track delivery progress and ensure visibility of milestones.
• Maintain accurate CRM records for activity tracking and reporting.
• Prepare reporting packs and support service reviews.

Skills

Organisational skills

Attention to detail

Process-driven

Cross-functional collaboration

Calm under pressure

Proactive

Communication skills

Team player

AI for client interactions

Energy transition passion

Fluent English

Tools

Salesforce

Job description

Location: Oxford, UK

Department: Commercial - Sales & Account Management

Description

Are you enthusiastic about the energy transformation? Do you enjoy working in a client-facing environment and coordinating across teams to deliver high-quality outcomes for leading companies, utilities, banks, and investment funds in the energy sector?

Aurora is seeking an Account Management Associate to join our Oxford team. In this role, you will work with a dedicated team of Senior Account Managers to coordinate delivery and execution of Aurora's world-leading subscription products across accounts, ensuring workshops, onboarding, and service delivery are scheduled and completed effectively. You will act as the central point of coordination between clients and internal teams, while also supporting client engagement by identifying new users and coordinating product demos (e.g. EOS) to drive adoption.

This role plays a critical part in ensuring a consistent client experience while enabling Account Managers to focus on renewals, expansion, and strategic account development.

Key Responsibilities

• You will coordinate workshops, onboarding sessions, and client events, ensuring scheduling, logistics, and preparation are managed effectively.
• You will manage delivery timelines and milestones across accounts, tracking commitments and ensuring actions are completed.
• You will act as a central point of coordination between clients and internal teams, aligning inputs from Research, Product, and Delivery teams.
• You will identify new users within client organisations and coordinate product demos (e.g. EOS) to support onboarding and drive product adoption.
• You will maintain regular contact with client stakeholders related to delivery, onboarding, and usage.
• You will prepare contracts for up- and cross-sell opportunities with our clients
• You will track delivery progress, actions, and account activity, ensuring visibility of key milestones and outcomes.
• You will maintain accurate CRM records to support activity tracking and reporting.
• You will prepare reporting packs and support service reviews.

What we are looking for

Required attributes

• Strong organisational and coordination skills, with the ability to manage multiple stakeholders and timelines.
• High attention to detail and strong follow-through
• Structured and process-driven mindset
• Ability to work cross-functionally across team
• Calm and adaptable in high-pressure and uncertain situations.
• Proactive and versatile in adapting to an evolving and fast-moving industry.
• Excellent written, verbal, and interpersonal communication skills.
• Proven success in team-oriented environments.
• Can effectively apply AI to drive value of (prepared) interactions with clients
• Passionate and curious about the energy transition.
• Fluent in English.

Desirable attributes

• Ideally, customer service or customer success experience
• Ideally, experience with Salesforce or another CRM system
• Previous professional exposure to energy economics, power markets and power network
• Fluency in a major European language beyond English is a plus

Role scope

This role does not include commercial ownership. The Account Management Associate is not responsible for renewals, contract negotiations, upsell or cross-sell opportunities, or overall account ownership.

What we offer

• Private Medical Insurance
• Dental Insurance
• Parental Support
• Salary-Exchange Pension
• Employee Assistance Programme (EAP)
• Local Oxford Discounts
• Cycle-to-work Scheme
• Flu Jabs

At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in-office/home working and potentially adjustable working hours. Let’s discuss what works for you and AER during the interview process.

The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity.