Account Administrator

NEO Property Solutions Ltd; Sutton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Full on-the-job training and ongoing

Competitive salary

Regular company social events

Vivup – discounts on gym memberships,

Job stability in a well-established

Internal progression opportunities

20 days holiday plus 8 bank holidays

Job summary

Indepth Hygiene Services is seeking a well-organised Account Administrator to join our team on a 12-month maternity cover fixed-term contract. This role focuses on coordinating work schedules, reporting and providing administrative support to the office and field teams.

You will schedule fire damper and ventilation works, liaise with clients and contractors, manage filing, invoicing and post-clean reports, and help maintain efficient day-to-day operations.

Qualifications

• Experience in scheduling, planning, reporting or office administration.
• Strong organisational and time management skills.
• Excellent communication and professional telephone manner.
• Independent and team-oriented with initiative.

Responsibilities

• Schedule and coordinate Fire Damper, Ventilation Hygiene Cleaning and Grease Extract works.
• Liaise professionally with clients and field operatives to ensure jobs are planned and completed efficiently.
• Manage and maintain work schedules, responding to changes and priorities as required.
• Prepare and distribute post-clean reports.
• Update and organise schematics and related documentation.
• Complete invoicing spreadsheets accurately and in a timely manner.
• Maintain organised filing systems, both electronic and paper-based.
• Answer incoming calls and respond to enquiries professionally.
• Handle client queries and complaints effectively, escalating where appropriate.
• Provide general administrative support to the wider team.

Skills

Scheduling

Administration

Communication

Tools

Outlook

Excel

Word

Job description

Salary: £27,000 per annum - Fixed Term Contract - 12 Months Maternity Cover

Hours: 40 hours per week

Working Hours: Monday to Friday, 8:00am – 5:00pm (1-hour lunch break)

About The Role

We are looking for a well-organised and proactive Account Administrator to join our team. This is a varied role that requires excellent organisational skills, the ability to manage multiple tasks simultaneously, and a professional approach when dealing with clients and colleagues. The successful candidate will play a key role in coordinating work schedules, reporting, supporting the office team, and ensuring the smooth day-to-day running of administrative operations.

Key Responsibilities

• Schedule and coordinate Fire Damper, Ventilation Hygiene Cleaning and Grease Extract works.
• Liaise professionally with clients and field operatives to ensure jobs are planned and completed efficiently.
• Manage and maintain work schedules, responding to changes and priorities as required.
• Prepare and distribute post-clean reports.
• Update and manage schematics and related documentation.
• Complete invoicing spreadsheets accurately and in a timely manner.
• Maintain organised filing systems, both electronic and paper-based.
• Answer incoming telephone calls and respond to enquiries professionally.
• Handle client queries and complaints effectively, escalating where appropriate.
• Provide general administrative support to the wider team.

The ideal candidate will have:

• Previous experience in scheduling, planning, reporting or office administration.
• Strong organisational and time management skills, with the ability to prioritise a busy workload.
• Excellent communication skills, including a clear and professional telephone manner.
• Confidence in dealing with clients, colleagues and contractors.
• A positive, personable attitude and the ability to work well within a team.
• The ability to work independently, use initiative and self-manage when required.
• Strong multitasking skills and the flexibility to adapt to changing priorities.
• Good working knowledge of Microsoft Office applications, particularly Outlook, Excel and Word.
• A willingness to learn and develop within the role.
• Reliable attendance and excellent punctuality.

What you’ll get in return:

• Full on-the-job training and ongoing support
• Competitive salary
• Regular company social events
• Access to Vivup – discounts on gym memberships, retailers, holidays, and more
• Job stability in a well-established business
• Clear opportunities for internal progression
• 20 days holiday plus 8 bank holidays per annum

A bit about us:

Indepth Hygiene Services is part of the Premier Technical Services Group (PTSG) – one of the UK’s leading providers of specialist safety services. We’re a collective of 30 businesses offering everything from fall protection and electrical testing to fire solutions and high-level cleaning.

Our team at Indepth specialises in commercial kitchen cleaning and fire damper maintenance – essential services that help keep buildings and people safe.

About PTSG

PTSG Group is a leading provider of specialist services across the UK and Europe.

Through the acquisition of high-quality specialist businesses, PTSG has built a group of industry-leading companies delivering services across Access & Safety, Electrical Services, Building Access, Fire Solutions, and Water Treatment.

With over 3,300 specialists supporting 90,000+ customers across 200,000 buildings, delivering over 170 different services, we are committed to delivering safe, compliant, and high-quality services nationwide.

At PTSG, our aim is simple. To be a great place to work and a great company to do business with.

Armed Forces Covenant

PTSG Group is proud to support the Armed Forces community and has formally signed the UK Armed Forces Covenant.

We recognise the valuable skills and experience that service leavers, veterans, reservists, and military families bring to the workplace, including leadership, teamwork, resilience, and technical expertise.

As part of our commitment, we guarantee an interview to ex-Forces applicants who meet the minimum criteria for the role and are committed to supporting Armed Forces personnel in building long-term civilian careers across our business.

PTSG Group

is an equal opportunities employer. We are committed to creating an inclusive and supportive workplace where everyone is treated fairly and with respect.

We welcome applications from all backgrounds and are dedicated to promoting diversity, equality, and inclusion throughout our recruitment process and across the wider business.

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