Account Director

PTSG Water Treatment; Whitehaven; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Holiday + bank holidays

Life assurance

Pension scheme

Employee discounts

Training & progression

Great team culture

Job summary

PTSG Water Treatment is seeking an Account Director to take ownership of a major contract in Cumbria, overseeing specialist water management services and ensuring contractual performance.

Based in Whitehaven, the role is on-site 2–3 days per week, reporting to senior leadership, managing relationships, delivery and commercial outcomes while driving service improvement and renewal opportunities.

Qualifications

• Proven track record leading substantial contracts or strategic accounts.
• Strong commercial judgement with profitability and complex billing controls.
• Ability to translate technical and operational data into clear customer updates.
• Full UK driving licence and willingness to travel to Cumbria 2–3 days per week.
• Willingness to undergo Security Clearance (SC).

Responsibilities

• Lead the customer relationship with senior stakeholders and chair contract reviews.
• Oversee technical delivery across cooling-water treatment and water hygiene services.
• Own commercial performance including margins, costs, forecasting and invoicing accuracy.
• Chair weekly reviews with Operations and Group Key Accounts, driving clear actions and reporting.
• Maintain compliance with water hygiene requirements (ACoP L8, HSG274).
• Manage contract risk register and remediation actions through to completion.
• Lead renewal and retender discussions to grow the account.

Skills

Contract leadership

Commercial judgement

Stakeholder management

Billing and forecasting

Risk management

Strategic account leadership

Job description

Account Director – Nuclear / Water Treatment

Location: Whitehaven, Cumbria – on site approximately two to three days per week. Applications welcome from candidates living within around two hours’ drive.

Hours: Full-time, permanent, 37.5 hours per week, Monday to Friday.

A major contract. A specialist environment. Your leadership.

Strong customer relationships, reliable technical delivery and sound commercial decisions. This role brings all three together within the nuclear industry.

PTSG Water Treatment is looking for an Account Director to take ownership of a major contract in Cumbria, overseeing specialist water management services supporting cooling systems, including water chemistry control and pH monitoring.

You’ll be the person who understands the customer’s priorities, brings the right people together and keeps the contract performing. From senior customer meetings to operational reviews and commercial planning, your decisions will shape both the service we deliver today and the relationship we build for the future.

As PTSG Water Treatment continues to grow, this is an opportunity to take on a significant account with visibility across our senior leadership team.

Your role

Reporting to senior leadership, you’ll hold overall responsibility for the customer relationship, contract delivery and financial performance.

Spending approximately two to three days each week on site in the Whitehaven area, you’ll work closely with the customer and our operational teams to maintain standards, resolve challenges and identify opportunities to improve the service.

Your responsibilities will include:

• Leading the customer relationship: becoming the principal contact for senior stakeholders, chairing contract reviews and handling escalations with confidence.
• Overseeing technical delivery: working with specialist teams to ensure cooling-water treatment, water chemistry monitoring and wider water hygiene services meet contractual requirements.
• Owning commercial performance: managing margins, costs, forecasting and invoicing accuracy, including timely daily billing of reactive works.
• Keeping teams aligned: chairing weekly reviews with Operations and Group Key Accounts, turning performance information into clear actions and executive reporting.
• Maintaining compliance: overseeing applicable water hygiene requirements, including ACoP L8, HSG274 and relevant SFG maintenance guidance.
• Managing risk: owning the contract risk register, driving mitigation actions through to completion and keeping the account ready for audits and inspections.
• Developing the account: leading renewal and retender discussions, reviewing significant quotations and identifying appropriate opportunities to expand our services.

What You’ll Bring

You’ll know how to lead a complex contract, build credibility with senior customers and keep a firm grip on the numbers.

• A strong track record of leading substantial contracts or strategic accounts for major corporate or public-sector customers.
• Commercial judgement, with the ability to manage account profitability, cost control and complex billing arrangements.
• The confidence to challenge constructively, resolve issues and hold teams accountable for delivery.
• The ability to translate technical and operational information into clear customer updates and practical decisions.
• A full UK driving licence and the ability to attend the Cumbria site approximately two to three days per week.
• Willingness to undergo the vetting process and obtain the required Security Clearance (SC).

A background in water treatment, industrial cooling-water systems or water hygiene and compliance would be particularly valuable, alongside knowledge of ACoP L8, HSG274 and legionella control.

What You’ll Receive

A role with substantial responsibility, regular contact with senior decision-makers and the opportunity to make a visible contribution to a growing business.

You’ll also benefit from:

• Monday-to-Friday working, with no on-call rota or weekend work.
• 24 days’ holiday plus bank holidays.
• Christmas office closure.
• Life assurance at three times your salary.
• A salary sacrifice pension scheme.
• Access to an employee discounts platform.
• Training, development and opportunities to progress within PTSG.
• A supportive team culture that values its people and promotes from within.

About PTSG

Premier Technical Services Group (PTSG) is a leading provider of specialist services across the UK and Europe. Our five divisions bring together expertise in Access & Safety, Electrical Services, Building Access Specialists, Fire Solutions and Water Treatment.

With approximately 4,000 colleagues delivering more than 170 specialist services to over 90,000 customers, we help organisations keep their buildings and infrastructure safe, compliant and operating effectively.

At PTSG, our aim is simple: to be a great place to work and a great company to do business with.

Armed Forces Covenant

PTSG Group is proud to support the Armed Forces community and has formally signed the UK Armed Forces Covenant. We recognise the valuable skills that service leavers, veterans, reservists and military families bring to the workplace. We guarantee an interview to ex-Forces applicants who meet the minimum criteria for the role.

Equal Opportunities Employer

PTSG Group is committed to creating an inclusive and supportive workplace where everyone is treated fairly and with respect. We welcome applications from all backgrounds and are dedicated to promoting diversity, equality and inclusion throughout our recruitment process and across the wider business.