Accommodation Solutions Officer

Carrington West; Greater London; On-site; GBP 30,000 - 38,000; Full time

Job summary

Carrington West is recruiting an Accommodation Solutions Officer to join a busy London local authority housing service. You will support vulnerable residents in temporary accommodation toward stable housing, providing high-quality advice and ensuring suitability.

You will liaise with partners to manage move-on options, prepare documentation for legal proceedings, and contribute to service improvements through policy reviews and performance reporting.

Qualifications

• Experience in housing, homelessness prevention, or temporary accommodation.
• Knowledge of homelessness legislation and housing pathways.
• Excellent communication and negotiation skills.
• Experience handling sensitive, complex cases.
• Proficient IT skills and housing management systems.

Responsibilities

• Place households into suitable temporary accommodation in line with policy, legal requirements, and the Homelessness Reduction Act.
• Conduct suitability assessments, tenancy audits, and property inspections to ensure compliance and safety.
• Support households to bid for available housing and access move-on options.
• Respond promptly to accommodation complaints, tenancy breaches, and enforcement issues, escalating where appropriate.
• Collaborate with Procurement, Legal, Social Services, and external accommodation providers to manage placements and resolve complex cases.
• Prepare documentation and reports for legal proceedings, reviews, and internal panels.
• Monitor high-cost emergency accommodation placements and identify suitable, cost-effective move-on opportunities.
• Liaise with support services to provide wraparound care and make appropriate referrals for residents with additional needs.
• Manage inboxes, telephone enquiries, and correspondence from residents, elected members, MPs, and external advocates.
• Support service improvement by contributing to housing policy development, case reviews, and performance reporting.

Skills

Housing experience

Homelessness legislation

Communication

Negotiation

Case management

IT skills

Northgate

NEC

Tools

Northgate

NEC

Job description

We're recruiting a proactive and compassionate Accommodation Solutions Officer to join a busy local authority housing service in London. This is an exciting opportunity to make a real difference by supporting vulnerable individuals and families in temporary accommodation to move towards long-term, stable housing solutions.

You'll be part of a dedicated Temporary Accommodation and Resettlement Team, providing high-quality advice, ensuring accommodation suitability, resolving tenancy issues, and working with partners to deliver effective move-on options into private rented, social housing, or intermediate rent.

The Role

• Place households into suitable temporary accommodation in line with policy, legal requirements, and the Homelessness Reduction Act.
• Conduct suitability assessments, tenancy audits, and property inspections to ensure compliance and safety.
• Support households to make informed choices, bid effectively for available housing, and access move-on options.
• Respond promptly to accommodation complaints, tenancy breaches, and enforcement issues, escalating where appropriate.
• Collaborate with Procurement, Legal, Social Services, and external accommodation providers to manage placements and resolve complex cases.
• Prepare documentation and reports for legal proceedings, reviews, and internal panels.
• Monitor high-cost emergency accommodation placements and identify suitable, cost-effective move-on opportunities.
• Liaise with support services to provide wraparound care and make appropriate referrals for residents with additional needs.
• Manage inboxes, telephone enquiries, and correspondence from residents, elected members, MPs, and external advocates.
• Support service improvement by contributing to housing policy development, case reviews, and performance reporting.

Key Requirements

• Proven experience in housing, homelessness prevention, or temporary accommodation services.
• Strong understanding of homelessness legislation, housing pathways, and tenancy management.
• Excellent communication and negotiation skills, with the ability to engage confidently with residents, landlords, and partners.
• Experience managing sensitive and complex cases with professionalism and empathy.
• Good IT skills and experience using housing management systems (e.g., Northgate, NEC, or similar).
• Ability to work in a fast-paced environment, managing competing priorities effectively.
• Strong problem‑solving, decision‑making, and organisational skills.
• A collaborative, resident‑focused approach with a commitment to service excellence.