Accommodation Services Lead - Extra Care & Homeless Housing

Vivid Resourcing Ltd; Nottingham; On-site; GBP 32,000 - 42,000; Full time

Job summary

Local Authority seeks an experienced Accommodation Services Team Leader to run Extra Care and Homeless Accommodation services. You will be the key contact for residents, staff and contractors, ensuring safe, welcoming, well-managed services with strong safeguarding and performance monitoring.

You will work with the Asset Manager to support staff development, monitor performance, and maintain high-quality, person-centred care. Location and working patterns will be confirmed with candidates.

Qualifications

• Experience supervising or leading a team in housing or homelessness services
• Understanding safeguarding responsibilities and how to act on concerns
• Knowledge of health and safety requirements in residential accommodation
• Experience supporting vulnerable people including homelessness or older care needs
• Ability to manage a busy service and stay calm under pressure
• Strong communication skills with residents, staff and partners
• Good organisational skills and attention to detail
• Resilience and commitment to person-centred support

Responsibilities

• Lead the day-to-day operation of Extra Care and Homeless Accommodation services
• Act as a key point of contact for residents, staff, visitors and contractors
• Supervise, support and develop staff, including rotas, performance and training needs
• Ensure safeguarding procedures are followed and concerns are reported/escalated
• Oversee health and safety, fire safety and site security including regular checks
• Manage tenancy support, allocations and move-in/move-out in line with policy
• Support residents with complex needs and work with partner agencies
• Respond to incidents and emerging risks, ensuring they are recorded and followed up
• Monitor service performance, resident outcomes and site standards
• Oversee site maintenance, repairs and contractor visits with the Asset Manager
• Encourage resident engagement and feedback to improve the service
• Maintain accurate records and keep data up to date on systems

Skills

Team leadership

Safeguarding

Health and safety

Communication

Education

Relevant housing/health & social care/management qualification

Job description

Local Authority seeks an experienced Accommodation Services Team Leader to run Extra Care and Homeless Accommodation services. You will be the key contact for residents, staff and contractors, ensuring safe, welcoming, well-managed services with strong safeguarding and performance monitoring.

You will work with the Asset Manager to support staff development, monitor performance, and maintain high-quality, person-centred care. Location and working patterns will be confirmed with candidates.