Accommodation Officer

CIH International Housing Group; Oxford; On-site; GBP 5,700 - 7,000; Full time

Job summary

Oxford University College is recruiting a Temporary Accommodation Officer for a 12-week on-site assignment. You will manage student accommodation allocations, room moves, and licence agreements while coordinating with Estates, Welfare and other College teams.

You will handle enquiries, maintain accurate records (KX/Kinetics or similar), support room ballot processes, and ensure compliance with policy and data protection across the accommodation function.

Qualifications

• Experience in accommodation, housing or residential services.
• Experience using KX/Kinetics or a similar system.
• Strong organisational and administrative skills.
• Excellent communication and customer service.
• Attention to detail and ability to manage priorities.
• Good working knowledge of Microsoft Office.
• Ability to work independently with colleagues across teams.

Responsibilities

• Manage student accommodation allocations, room moves, and licences.
• Handle accommodation enquiries and guest room bookings.
• Maintain accurate records using KX/Kinetics or similar systems.
• Support accommodation planning and room ballot processes.
• Liaise with Estates, Housekeeping, Welfare, Finance and College Office.
• Ensure accommodation charges and administration are processed accurately.
• Act as a key contact for accommodation queries.
• Ensure compliance with College policies and data protection.

Skills

Accommodation experience

Independent working

Organisational skills

Communication skills

Attention to detail

MS Office

Team collaboration

Tools

KX/Kinetics

Job description

About the role

Vacancy ID: 24300

We are currently recruiting for a Temporary Accommodation Officer to join a centrally based Oxford University College. This is an initial 12-week assignment and the role is on-site.

The Role

You will support the day-to-day delivery of accommodation services, including student allocations, room moves, guest bookings, accommodation enquiries, and maintaining accurate records.

You will work closely with teams across the College, including Estates, Housekeeping, Welfare, Finance, and the College Office, ensuring accommodation services run smoothly and providing a high-quality service to students, fellows, staff, and visitors.

Key Responsibilities

• Manage student accommodation allocations, room moves, and licence agreements.
• Handle accommodation enquiries and guest room/B&B bookings.
• Maintain accurate records using KX/Kinetics or similar systems.
• Support accommodation planning and room ballot processes.
• Liaise with internal teams regarding maintenance, cleaning, welfare, and accessibility matters.
• Ensure accommodation charges and administration are processed accurately.
• Act as a key point of contact for accommodation-related queries.
• Ensure compliance with College policies and data protection requirements.

About You

• Experience in accommodation, housing, property, residential services, or a similar administrative role.
• Experience using KX/Kinetics or a similar system.
• Strong organisational and administrative skills.
• Excellent communication and customer service skills.
• Good attention to detail and ability to manage competing priorities.
• Good working knowledge of Microsoft Office.
• Ability to work independently and effectively with colleagues across different teams.

Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.

Further information can about the Temporary Staffing Service can be found on our website https://www.jobs.ox.ac.uk/temporary-staffing-service