Accommodation Officer

University of Nottingham; Nottingham; On-site; GBP 30,000 - 36,000; Full time

Job summary

The University of Nottingham is seeking an Accommodation Officer within Accommodation Services to deliver excellent student-focused services, process bookings, and support arrival experiences. You will engage with internal departments and external providers, and represent the team at Open Days and Student Experience Days.

Applicants should have an HNC or HND (or equivalent) and strong communication, IT and planning skills.

Qualifications

• Candidates should be qualified to HNC or HND level (or equivalent) with experience in a relevant role/s or proven relevant experience.
• Excellent communication and relationship management skills are crucial as you will collaborate with internal University departments and external accommodation providers.
• We are looking for self-motivated candidates who work well in a team and have excellent IT and planning skills.

Responsibilities

• Deliver frontline customer service to students and staff in Accommodation Services.
• Process student accommodation bookings and manage the Book with confidence guarantee.
• Represent the department at Open Days and Student Experience Days and assist with arrival and post-arrival experiences.

Skills

Customer service

Communication

Planning

Teamwork

Education

HNC/HND

Job description

Salary

£29,740 to £36,446 per annum pro-rata depending on skills and experience.

Area

Student Living - Accommodation Services

Location

University Park

Salary

£29,740 to £36,446 per annum pro-rata depending on skills and experience.

Closing Date

Sunday 04 October 2026

Interview Date

To be confirmed

Reference

REG065726X1

Are you looking for a role in a supportive and proactive team that works collaboratively with multiple University departments and external accommodation providers to deliver an excellent student experience? Applications are invited for the role of Accommodation Officer based in Accommodation Services, part of the Student Living team. This is an exciting opportunity to work as part of our front-facing team delivering excellent customer service to our students, processing student accommodation bookings delivering our Book with confidence guarantee, as well as assisting in the arrival and post arrival student experience. You will also be responsible for attending our University Open Days and Student Experience Days representing the department and our portfolio of accommodation.

Candidates should be qualified to HNC or HND level (or equivalent) with experience in a relevant role/s or have proven relevant experience. Excellent communication and relationship management skills will be crucial as you will collaborate with both internal University departments and external accommodation providers, proactively engaging all stakeholders. We are looking for self-motivated candidates who work well in a team, and have excellent communication, IT, and planning skills.

Further information regarding the skills, knowledge and qualifications required for the role can be found on the attached Role profile.

Requests for secondment from internal candidates may be considered on the basis that prior agreement has been sought from both your current line manager and the manager of your substantive post, if you are already undertaking a secondment role.

The position is offered on a permanent basis. Hours of work are full time (36.25 hours per week) mainly worked between 9.00am-5.15pm Monday to Friday. Flexibility will be required to work occasional weekends to cover University Events. Job share arrangements may be considered.

The University of Nottingham is committed to providing a competitive employment package while supporting the wellbeing of our staff. Benefits include a contributory pension scheme, access to leading fitness and health facilities, staff discounts and travel schemes, and an excellent holiday allowance of 27 days plus University closure days and bank holidays.

To find out more see our benefits website

Further details:

• Job Description/Role Profile

Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Visit our Equality, Diversity and Inclusion website.

We are proud to be a Disability Confident Employer (Level 2) employer . Increasing the diversity of our community is extremely important to us and we are committed to the aims of Disability Confident Scheme.

We are the first university to have achieved Athena Swan Gold Award .

To help you succeed, we published Candidate Guidance to provide support on the application and interview process.

Discover our benefits, visit Your Benefits website.

We welcome applications from UK, Europe and worldwide and aim to make your move to the UK as smooth as possible. Visit the Moving to Nottingham page for details.

Your application will be considered on an equal basis, subject to the relevant permission to work in the UK as set out by UK Visas & Immigration .