Accommodation Night Porter

Merlin Entertainments Group; Chertsey; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a dynamic team at Thorpe Park as a Hotel Night Porter, ensuring an exceptional stay for guests at the Cabins. With no prior experience required, this role is perfect for enthusiastic individuals eager to provide top-notch service. Enjoy a range of benefits including free Merlin Magic Passes and ongoing training for career development.

Benefits

20 free tickets for Merlin Attractions

25% discount in retail shops and restaurants

40% discount online off LEGO

Free bus from Staines station

Free staff parking

Ongoing training & development

Access to Perks at Work discounts

Qualifications

• No previous experience required.
• Eagerness to learn and guest obsession.

Responsibilities

• Checking guests in & out of the Cabins.
• Stocking the Cabins Shop.
• Cleaning all guest areas overnight.

Skills

Enthusiasm

Guest-focused

Positive attitude

Job description

What you'll bring to the team

Location:Thorpe Park,

Hours:Full time, part time, weekends & holidays

Contract Type:Seasonal, until November 2025

In this role, you will be responsible for ensuring all Cabins guests are checked into the Hotel correctly and that you are following all key accountability of a Hotel Night Porter

Responsibilities:

• Checking Guests In & Out of the Cabins
• Stocking the Cabins Shop
• Correctly storing luggage and taking it to the Cabins for arrival guests
• Ensuring KPI surveys are filled out by all guests checking out of the Cabins
• Making sure standards are kept to their highest level by completing the daily & weekly check list in full
• Cleaning all guest areas overnight to ensure it is ready for the next days operation
• Effectively dealing with guests feedback or minor issues
• Showing integrity and responsibility when handling guest property and follow procedure regarding guest belongings
• Providing guests with all the correct information about there stay at Thorpe Shark Cabins

Qualifications & Experience

No previous experience required, justenthusiasmandeagernessto learn!

Show us you’reguest obsessedby beingpositiveandhelpful.

Go together to show our guests that’s you care!

Benefits

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more!
• Free bus from Staines station for all employees
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have alonger-termcareer in Merlin
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email [e-mail] one of the team will get back to you as soon as possible.

Pay Range

Compensation between GBP £12.58/Hr.-