Accommodation and Support Worker – Rent support

YMCA Bournemouth; Lower Blandford St Mary; On-site; GBP 25,000 - 30,000; Part time

Benefits offered by this job

Pension contribution

Employee Assistance Programme

Gym discounts

Blue Light Card eligibility

Savings across YMCA Bournemouth venues

Discounts on activities

Wellbeing services

Room hire

Accommodation stays

Job summary

YMCA Bournemouth is seeking an Accommodation and Support Worker to help residents facing homelessness achieve stability and independence. You will work within the housing department, delivering day-to-day support, fostering positive relationships and promoting personal growth in a caring, inclusive setting.

The role requires empathy, strong communication, and the ability to work flexibly including evenings and weekends.

Qualifications

• Working with clients with some kind of support need (essential).
• Experience in dealing with the UK benefit welfare system (desirable).
• Understanding of housing and homelessness context is beneficial.

Responsibilities

• Provide day-to-day support to residents in accommodation services.
• Offer person-centred support to develop life skills and goals.
• Assist with arrears recovery and debt monitoring in collaboration with colleagues.
• Contribute to a safe, welcoming environment and complete health and safety checks.
• Participate in safeguarding and reporting as required.

Skills

Empathy

Communication

Teamwork

Organisational

Diversity & inclusion

Flexibility

Education

Health and social care level 3

Job description

Accommodation and Support Worker – Rent support

YMCA Bournemouth is a part of a global organisation making a real difference at a local level in Bournemouth, Christchurch, and Poole. We are dedicated to creating inclusive, diverse, and forward-thinking services that address the needs of our community. Our work spans key areas such as Housing and Support, Family and Relationships, Youth Work, Training and Education, and Health and Wellbeing, all with the aim of enabling individuals to reach their full potential in mind, body, and spirit.

About the position:

We are looking for an accommodation and support worker to join our team and contribute to providing support to individuals experiencing homelessness or housing instability. As part of the role, you will work within the housing department. We play a vital role to help our residents achieve stability, independence and personal growth. You’ll provide day-to-day support within our accommodation services, building positive relationships and empowering our residents to overcome challenges and move towards long-term housing and wellbeing.

This role will involve:

Offering person-cantered support to our residents to develop life skills and achieve their personal goals

To assist the Senior Finance Officer to ensure bad debts are kept to a minimum, liaising with the other Accommodation and Support Workers to advise them of debtors and client repayment plans

To be responsible for arrears recovery and monitoring

Contribute to a safe, welcoming and inclusive environment for all residents

Assisting with day-to-day operations, including health and safety checks and incident reporting

Contribute to meaningful services and make a lasting, positive impact

Join a passionate and supportive team that shares commitment to make positive change and build stronger communities

Ongoing training and development opportunities to help you expand your skills and make an impact in your role

Enjoy a wide range of employee benefits including a competitive employer pension contribution, access to an Employee Assistance Programme with counselling and virtual GP services, discounted gym memberships, Blue Light Card eligibility, and savings across YMCA Bournemouth facilities and services. Additional benefits include discounts on holiday clubs, swimming lessons, children’s activities, café purchases, room hire, wellbeing services and accommodation stays. Please note that employee benefits are subject to change.

Additional information:

The role has a statutory, occupational requirement to ensure the safety and welfare of all children, young people and adults at risk that they may come across using our services. The post holder will take responsibility for ensuring safeguarding children, young people and adults at risk as a priority and follow both YMCA Bournemouth safeguarding policy and BCP Safeguarding Children Partnership and Dorset Safeguarding Children Partnership statutory guidance.

Employment will be subject to satisfactory references, right to work checks and a Disclosure and Barring Service check. If the role involves regulated activity with children or adults at risk, your employment will be subject to an Enhanced level DBS check prior to commencement date. All other applicable roles will be subject to a Basic level DBS check prior to commencement date.

The YMCA is an Equal Opportunity Employer. We are committed to the active promotion of equal opportunity, both in the provision of services and as an employer of paid and unpaid workers.

If you have a disability and require any adjustments to support you during the application or interview process, or within employment, please contact us directly.

Please note we do not offer sponsorship opportunities with employment. Applicants must have the legal right to work in the UK and provide appropriate documentation as required.

What we’re looking for:You will be a passionate and motivated individual who is driven by our mission to empower individuals and create stronger communities.Skills and competencies:Someone who genuinely cares about people and wants to make a difference in our communityA compassionate, non-judgemental approach and the ability to remain calm under pressureGood organisational and teamwork skillsFlexibility to work a rota including evenings, weekends and bank holidaysPersonal attributes:Strong communication and interpersonal skillsThe ability to work in a diverse environmentCommitment to equality and diversityAssertivenessPassion for helping others and committed to making a positive difference in the lives of vulnerable adultsAbility to work unsocial hours and take part in a weekend on call rotaQualifications and experience:Working with clients with some kind of support need (essential)A relevant qualification in health and social care level 3 or similar (desirable)Experience in dealing with the UK benefit welfare systemIf you’re a motivated team player who shares our values and wants to be part of a supportive, impactful organisation, we’d love to hear from you!

£27,542 (Band B) - part time will be pro rata