Housing Support Officer

YMCA BCG; Dudley; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Employee Assistance Programme (EAP)

IMHR Plus online portal access

25 days annual leave + bank holidays

SimplyHealth cash plan

Staff discounts at YMCA nurseries andY

Job summary

YMCA BCG in Dudley is seeking a dedicated Housing Support Worker to deliver person-centred support to residents, helping vulnerable young people build independence and achieve their potential.

You will work closely with the Housing Services Manager to run interviews, assess needs, prepare flats for re-letting, and visit properties to ensure safety and compliance. A DBS check is required, and the role offers a competitive salary and benefits.

Qualifications

• Excellent communication skills are essential.
• Computer-literate with ability to use common software.
• Ability to adapt to changing priorities and work with diverse agencies.

Responsibilities

• Engage with young people to identify passions, needs and aspirations.
• Conduct interviews, complete needs and risk assessments, and reference checks.
• Minimise vacancies by preparing flats for re-letting and coordinating cleaning.
• Visit properties to ensure safety, condition, and licence compliance.

Skills

Communication skills

Computer literacy

Adaptability

Agency collaboration

Job description

Make a lasting impact on young people's lives by helping them build independence and achieve their potential. You'll provide person-centred support that transforms vulnerable young people into confident, thriving adults.

What you will be doing

You'll work closely with our Housing Services Manager to deliver high-quality support to residents.

• Engage with young people to identify their passions, needs, and aspirations while removing barriers to their success
• Conduct interviews with applicants, complete needs and risk assessments, and carry out reference checks
• Minimise vacancies by arranging prompt cleaning and preparation of flats for re-letting
• Visit properties regularly to ensure safety, good condition, and licence agreement compliance

What we're looking for

You'll be computer literate and approachable with a genuine desire to inspire young people. You'll adapt to changing priorities and work effectively with diverse agencies.

Excellent communication skills are essential for this role.

About Us

YMCA BCG is a trauma-informed organisation; we recognise and understand the widespread impact of trauma on individuals to shape policies, practices, and culture. We are sensitive and responsive to the needs of those who have endured trauma toprevent its recurrence among clients and staff.

You will receive a competitive salary plus the opportunity to work for an organisation passionate about giving back to the community.

• 24/7 Confidential Employee Assistance Programme
• Access to IMHR Plus online portal with discounts at major brands and retailers
• 25 days annual leave plus bank holidays, increasing with length of service
• SimplyHealth cash plan covering dental care, physiotherapy, and diagnostic consultations
• Staff discounts for childcare at YMCA nurseries, YGym membership, and Coffee at the Clock

Equality, Diversity, and Inclusion Statement

We are an equal opportunity employer committed to a diverse and inclusive workforce. Therefore, we encourage and support the recruitment, retention and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.

The successful applicant must complete an enhanced DBS check before starting the role

We reserve the right to close this vacancy should we receive sufficient applications.