Accommodation Allocations Specialist

Mears Group PLC; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Mears Rewards

Family friendly policies

Company Vehicle and Fuel Card

Access to EAP Counselling sessions

Job summary

Mears Group PLC in Enfield is seeking an Accommodation Coordinator to join the initial accommodation team. You will allocate bedspaces quickly to service users to minimise income loss and relocate clients as needed, while keeping safeguarding and a high-quality service user experience at the forefront.

This role requires strong administration and communication skills, experience with Microsoft Office, and the ability to work with regional teams and transport colleagues to coordinate placements

Qualifications

• Proven administration experience, including managing records and coordinating processes.
• Strong customer service experience, ensuring positive interactions and outcomes.
• Proficient in Microsoft Office applications, including Excel; knowledge of VLOOKUPs, duplicate checks, and touch typing is an advantage.
• Excellent communication skills, with the ability to interact effectively at all levels, including local authorities, senior managers, and police.
• Demonstrated problem-solving experience, with the ability to address challenges efficiently and effectively.

Responsibilities

• Manage service users' data accurately and securely.
• Oversee and respond to incoming emails in a timely manner.
• Allocate bedspaces promptly to service users to minimise income loss.
• Relocate service users or identify suitable properties for new placements.
• Prioritise safeguarding and ensure a high-quality service user experience in all accommodation decisions.
• Process service user notifications accurately to ensure appropriate matches.
• Collaborate closely with regional teams and the transport team during the allocation process.
• Maintain clear communication and coordination across all departments.
• Support operational efficiency by managing property turnover and occupancy levels.
• Deliver excellent customer service, ensuring positive experiences for service users/clients and internal colleagues.
• Confidently handle and make phone calls as part of daily coordination tasks.

Skills

Administration

Customer service

Microsoft Office

Communication

Problem solving

Tools

Excel

VLOOKUP

Job description

Mears Group PLC in Enfield is seeking an Accommodation Coordinator to join the initial accommodation team. You will allocate bedspaces quickly to service users to minimise income loss and relocate clients as needed, while keeping safeguarding and a high-quality service user experience at the forefront.

This role requires strong administration and communication skills, experience with Microsoft Office, and the ability to work with regional teams and transport colleagues to coordinate placements