Accommodation Advisor

Niyaa People; Leicester Forest East; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Competitive pay

Professional development support

Job summary

Niyaa People Ltd is seeking an Accommodation Advisor to support housing and homelessness services across Leicester, Leicestershire and Rutland. You will work with people in prison, on probation and facing housing difficulties, delivering one-to-one support and group sessions in custodial and community settings.

The role requires experience in housing, homelessness prevention and safeguarding, with strong communication and advocacy skills. Hybrid working and a £22.00 per hour rate are provided.

Qualifications

• Experience supporting vulnerable individuals with complex needs.
• Knowledge of housing and homelessness legislation, processes and options.
• Strong communication, negotiation and relationship-building skills.
• Ability to maintain accurate records and manage workload.

Responsibilities

• Manage an active caseload, working towards individual and team targets.
• Complete comprehensive needs and risk assessments to identify circumstances and support requirements.
• Develop and implement personalised action plans to address housing needs and achieve positive outcomes.
• Provide one-to-one housing advice and deliver group sessions within prison and community settings.
• Support individuals with homelessness prevention, accommodation options, tenancy sustainment and preparation for release from custody.
• Build effective working relationships with housing providers, probation services and other partner agencies.
• Advocate on behalf of clients, challenging barriers and helping access appropriate accommodation and support.
• Maintain accurate electronic case records and monitor progress against objectives.
• Identify, report and respond to safeguarding concerns.
• Work collaboratively with colleagues and external professionals to ensure coordinated, person-centred support.

Skills

Housing support

Needs assessment

Group facilitation

Advocacy

Safeguarding

Job description

Accommodation Advisor

An exciting opportunity is available for an Accommodation Advisor with a specialist organisation delivering housing and homelessness support services across Leicester, Leicestershire and Rutland. This is an excellent opportunity for an experienced Accommodation Advisor or someone with a background in housing support, homelessness prevention or supporting vulnerable individuals. The role involves supporting men in prison, individuals serving community sentences and those on probation who are experiencing housing difficulties or are at risk of homelessness. You will play a key role in helping individuals access suitable accommodation, prevent homelessness and develop the skills and stability needed to maintain independent living. Working across custodial settings and the community, you will provide tailored one-to-one support and facilitate group sessions, helping individuals overcome barriers to housing and build a more positive future.

Benefits

• £22.00 per hour.
• Monday to Friday working.
• Hybrid working arrangements.
• Opportunity to make a genuine difference to individuals experiencing homelessness and housing difficulties.
• Work alongside a range of partner organisations and develop your professional experience.

Key Responsibilities

• Manage an active caseload, working towards individual and team performance targets.
• Complete comprehensive needs and risk assessments to identify individual circumstances and support requirements.
• Develop and implement personalised action plans to address housing needs and achieve positive outcomes.
• Provide one-to-one housing advice and deliver group sessions within prison and community settings.
• Support individuals with homelessness prevention, accommodation options, tenancy sustainment and preparation for release from custody.
• Build effective working relationships with housing providers, probation services and other partner agencies.
• Advocate on behalf of clients, challenging barriers and helping them access appropriate accommodation and support.
• Maintain accurate electronic case records and monitor progress against agreed objectives.
• Identify, report and respond appropriately to safeguarding concerns.
• Work collaboratively with colleagues and external professionals to ensure individuals receive coordinated, person-centred support.

About You

• Experience supporting vulnerable individuals with complex needs and challenging circumstances.
• Knowledge of housing and homelessness legislation, processes and accommodation options.
• Understanding of independent living, welfare benefits, financial inclusion and access to support services.
• Experience managing a busy caseload, working towards targets and balancing competing priorities.
• Experience delivering group sessions or facilitating group activities is desirable.
• Knowledge of safeguarding practices and the ability to respond appropriately to concerns.
• Strong communication, negotiation and relationship-building skills, with the confidence to advocate for clients.
• Excellent organisational and IT skills, including maintaining accurate records and managing your own workload.
• A compassionate, patient and resilient approach, with the ability to build trusting relationships while maintaining professional boundaries.
• You will be passionate about tackling homelessness and helping individuals overcome barriers to securing stable accommodation. A positive, practical and solutions-focused approach is essential.

Additional Requirements

• Full UK driving licence and access to a vehicle, or alternative reliable transport arrangements, to travel across Charnwood and Leicestershire.
• Monday to Friday working pattern.
• Hybrid working arrangement consisting of one day in the office, one day working within probation services and one day working from home, with the remaining time spent across relevant service locations.
• Flexibility to work occasional evenings and weekends.
• Appointment subject to an enhanced DBS check and prison clearance.
• A strong commitment to safeguarding, equality, diversity and professional practice.
• This is a rewarding opportunity to contribute to a service that recognises housing as a foundation for positive change, greater independence and reducing the risk of reoffending.