Accident Services Progression Administrator - 9 month FTC

Zenith Vehicles; Leeds; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

24 days annual leave

Birthday day off

Health & wellbeing benefits

Life Insurance

Critical Illness Cover

Dental cover

Health Cash Plans

Pensions advice

Company events

Job summary

Zenith Vehicles is seeking a proactive Repair Progression Advisor in Leeds to manage a caseload of repair claims, prioritise vehicle downtime and drive repairs through to completion. You’ll collaborate with repairers, engineers, insurers and internal teams, escalating issues to protect customer satisfaction.

The role rewards a strong customer service mindset, ownership, and excellent organisation, with opportunities to grow within a highly engaged Accident Services team.

Qualifications

• Strong customer service mindset with a focus on outcomes.
• Ability to take ownership and drive tasks to completion.
• Highly organised with ability to manage competing priorities.
• Confident communication with a variety of stakeholders.
• Strong problem-solving and solution-finding skills.
• Comfortable working independently while collaborating in a team.
• Willingness to develop new operational skills.

Responsibilities

• Manage a caseload of repair claims, prioritising vehicle off‑road repairs and ensuring progress.
• Liaise with repairers, engineers, suppliers, insurers and internal stakeholders to obtain updates and drive repairs to completion.
• Identify, investigate and escalate issues impacting dates or customer satisfaction.
• Provide regular, timely updates to drivers, customers and fleet managers throughout the repair journey.
• Manage shared mailboxes, ensuring queries and actions are completed within SLAs.
• Maintain accurate records and case notes for compliance and reporting.
• Build strong relationships with repairers, suppliers and Accident Services colleagues.
• Prioritise workload and meet departmental KPIs, while supporting the wider business.
• Collaborate with colleagues to deliver excellent customer outcomes.

Skills

Customer service mindset

Ownership

Organised

Stakeholder communication

Problem solving

Independent worker

Adaptable

Job description

As the UK's largest independent leasing, fleet management and vehicle outsourcing provider, we've been providing end-to-end vehicle management solutions for over 30 years.

The Repair Progression Team plays a crucial role in supporting customers following an accident. Working closely with repairers, engineers, suppliers and insurers, the team is responsible for keeping repairs moving, reducing vehicle downtime and ensuring customers remain informed throughout their repair journey.

This is a highly proactive role. You'll be responsible for managing and progressing your own portfolio of repair cases. You'll take ownership of actions, identifying next steps and driving claims forward, this includes proactively engaging with repairers and stakeholders to obtain updates, overcome delays and help get customers back on the road as quickly as possible.

If you're someone who enjoys helping customers, likes to stay organised and wants to gain valuable experience prioritising workloads, managing stakeholders and taking ownership of outcomes, this role will provide exposure to skills and experiences that are highly transferable across Zenith and will support your future career development.

You’ll also be joining one of our most highly engaged teams, with a recent WeThrive engagement score of 95%!

What You'll Be Doing

• Managing a caseload of repair claims, prioritising vehicle off-road repairs and ensuring claims progress efficiently.
• Liaising with repairers, engineers, suppliers, insurers and internal stakeholders to obtain updates and drive repairs through to completion.
• Proactively identifying, investigating and escalating issues that could impact repair completion dates or customer satisfaction.
• Providing regular and timely updates to drivers, customers and fleet managers throughout the repair journey.
Managing shared mailboxes effectively, ensuring all queries, requests and actions are completed within agreed service level agreements (SLAs).
• Maintaining accurate records and case notes to support effective case management, compliance requirements and management information reporting.
• Building strong working relationships with repairers, suppliers and colleagues across Accident Services to achieve the best possible outcomes for customers.
• Ensuring workload is managed effectively, prioritising tasks appropriately and meeting departmental service standards and KPIs.
• Supporting colleagues and working collaboratively across the wider business to deliver excellent customer outcomes.

What You'll Bring

• Has a strong customer service mindset and genuinely cares about customer outcomes.
• Enjoys taking ownership and seeing tasks through to completion.
• Is highly organised and able to manage competing priorities.
• Communicates confidently with a variety of stakeholders.
• Enjoys problem-solving and finding solutions.
• Is comfortable working independently whilst remaining a collaborative team player.
• Wants to develop new skills and gain broader operational experience.

Why Choose Zenith?

Because we are the UK's top independent vehicle leasing company, committed to ensuring that every colleague feels as valued as our customers. We believe that excellent customer service begins with exceptional people, which is why we invest in training and provide clear career pathways. Our inclusive culture celebrates individuality and champions diversity. With six colleague-led diversity groups, regular company events, and flexible working options, Zenith is a place where your voice is heard and your ideas matter.

What's in it for You?

• Salary £26,779.35
• 24 days annual leave & 1 day for your birthday, with the option to buy more
• Health & wellbeing: Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, and more.
• Financial Benefits: Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, breakdown cover
• Career Development: Opportunities for professional growth and access to our MyGPS personal development framework.
• Perks at Work – save money on everyday essentials with access to a shopping discounts site
• Support for your wellbeing – onsite GP, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders
• Agile Working: Flexible working arrangements to suit you, with free parking onsite.
• Social Activities: Sports and social clubs, company activities, and team events.
• Inclusive Culture: colleague-led equality groups and be part of a company committed to equality, diversity, and inclusion.

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.