Accessible Transport Assistant: Passenger Support

London Hire Ltd; Lowestoft; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Pro-rata pay

Company pension after 3 months

Supportive team environment

Job summary

London Hire Ltd in Suffolk is seeking a Passenger Assistant to support taxi operations. This permanent, part-time role (16 hours) focuses on passenger safety and comfort, assisting drivers and service users during embarkation, transit, and alighting.

You will work to high standards, communicate clearly with passengers, and help secure wheelchairs and equipment. The position offers pro-rata pay, company pension eligibility after three months, and a supportive team environment.

Qualifications

• Understanding of disabilities
• Patient and level-headed attitude
• Team player with ability to work with minimum supervision
• Excellent verbal and written communication
• Great attention to detail and ability to complete records clearly and accurately

Responsibilities

• Assist the driver to ensure safety and comfort of passengers
• Assist passengers boarding and alighting, including those with disabilities
• Monitor and supervise passengers during transit and their welfare on board
• Assist with passenger lift or equipment as required
• Ensure wheelchairs are secured properly and passengers in wheelchairs are belted in
• Communicate with passengers in a patient, informative manner
• Report late running and incidents according to depot processes
• Keep vehicle secure when in use
• Ensure communication equipment is used correctly for safe operation

Job description

London Hire Ltd in Suffolk is seeking a Passenger Assistant to support taxi operations. This permanent, part-time role (16 hours) focuses on passenger safety and comfort, assisting drivers and service users during embarkation, transit, and alighting.

You will work to high standards, communicate clearly with passengers, and help secure wheelchairs and equipment. The position offers pro-rata pay, company pension eligibility after three months, and a supportive team environment.