Accessibility & Interpretation Coordinator

Allscreens Nationwide Ltd; Southampton; On-site; GBP 21,000 - 28,000; Full time

Job summary

University Hospital Southampton NHS Foundation Trust is inviting applications for an Accessibility Administrator. The role focuses on ensuring timely interpreting and translation support for staff and patients, managing bookings and liaison with external providers to deliver reliable services.

This position contributes to compliance with accessibility standards and supports improved patient experience and care outcomes within a large acute teaching Trust on the south coast of England.

Responsibilities

• Provide a welcoming, responsive and professional interpreting and translation service to all Trust staff, resolving enquiries or queries in a timely manner.
• Receive and respond to emails and manage booking requests and scheduling appointments through our external service providers as appropriate.
• Respond promptly to staff enquiries or signpost them to the most appropriate booking route.
• Monitor the department’s generic email address and respond to or direct interpreting and translation enquiries appropriately.
• Advise staff on booking processes, requirements and timescales in line with Trust procedures and the Accessibility Information Standard.
• Support with the processing and progression of interpreting and translation bookings ensuring reliable delivery of services.
• Liaise effectively with a wide range of Trust staff and external service providers to ensure the smooth running of interpreting and translation services.
• Escalate and/or resolve service issues, delays or concerns to the appropriate member of the team within reasonable time frames.
• Escalate/resolve adverse incidents, complaints or welfare concerns to the appropriate member of the team/support service.
• To manage own workload and identify/delegate appropriate tasks to meet service demands and deadlines.
• Maintain effective working relationships with all stakeholders.
• To undertake any other tasks or projects consistent with the grade of this post.

Job description

University Hospital Southampton NHS Foundation Trust is inviting applications for an Accessibility Administrator. The role focuses on ensuring timely interpreting and translation support for staff and patients, managing bookings and liaison with external providers to deliver reliable services.

This position contributes to compliance with accessibility standards and supports improved patient experience and care outcomes within a large acute teaching Trust on the south coast of England.