Accessibility

London Gov; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is committed to enhancing accessibility for all users on their website. They strive to ensure that everyone can navigate and utilize their services effectively, regardless of their abilities. The organization is actively working to improve accessibility features, conduct regular audits, and provide necessary support for users needing information in various formats. This role offers an opportunity to contribute to meaningful improvements in public service accessibility, making a significant impact on the community.

Job description

If you have any problems using the website, feedback will give us guidance so we can make it better. If you experience any trouble accessing services or information on this site, please contact us .

For those of you needing further help on accessing websites, we hope the following information will be useful.

Accessibility statement for London.gov.uk

This website is run by the Greater London Authority (GLA). We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 400% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

This site has been built to be as accessible as possible and tested against WCAG 2.2 AA. There are some areas which are not yet fully accessible:

• Online forms that contain an “I am not a robot” checkbox may be hard to see for people with low vision, as the checkbox does not have sufficient contrast with the background.
• Some older images on the website do not have a text alternative, so people using a screen reader cannot read the information.
• Some PDF files are not tagged, so people using assistive technologies may not be able to understand some content. See 'Disproportionate burden'below.
• Some videos may contain information that is only provided visually. Screen reader users cannot access this information because it is not provided in an alternative format such as a transcript or audio description.
• Recorded webcasts of London Assembly and Mayoral meetings are not yet captioned; we plan to commission a new system which will facilitate this in 2025. Minutes and transcripts are available on the site.
• Selecting from the drop down list in the search box causes a page load event without the user activating the search button. Whilst not technically a non-conformance, this issue may be distracting or confusing for some users.

What to do if you cannot access parts of this website

If you need information on this website in a different format (accessible PDF, large print, easy read, audio recording or braille) or would like to report an accessibility problem with the website, please:

• call 020 7983 4000 (Monday to Friday, 9am - 5pm)

We will consider your request and get back to you within five working days, to advise further.

If you cannot view the map on our contact us page , please call or email us for directions.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in England, Wales and Scotland. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) .

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Technical information about this website’s accessibility

The Greater London Authority (GLA) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

• In some data tables with row and column headings, the first cell is a elementand cannot be empty. Some data tables are missing scope attributes. (WCAG 2.2 A criterion 1.3.1 - info and relationships).
• Some older images may not have a text alternative, so people using a screen reader cannot read the information (WCAG 2.2 A criterion 1.1.1 - non text content). We have been ensuring staff are trained up to do this so that as we publish new content our use of images meets accessibility standards.Our site now also enforces the addition of alt text.
• Recorded webcasts of London Assembly and Mayoral meetings are not yet captioned (WCAG 2.2A criterion 1.2.2). We plan to commission a new system which will facilitate this in 2025. Minutes and transcripts are available on the site.
• Semantic information may beincorrect on some pages as headings have not been nested according to specification (WCAG 2.2A criterion 1.3.1 – info and relationships).
• The name, role or state of some components is not properly conveyed, and some link elements have been used for functionality and vice versa (WCAG 2.2A criterion 4.1.2 Name, Role, Value).
• Some videos may contain information that is only provided visually. Screen reader users cannot access this information because it is not provided as audio description or asit is not provided in an alternative format (WCAG 2.2AA criterion 1.2.5 Audio Description and WCAG 2.2A criterion 1.2.3 Audio Description or Media Alternative ).
• On forms using captcha, screen reader users are not able to read the images with duplicated names that are displayed as part of the security check to ensure that only human users can pass through (WCAG 2.1 A criterion 4.1.1 – parsing).
• Controls to expand or collapse accordions do not have accessible names (WCAG 2.2A criterion 1.3.1 Infoand relationships).
• On webforms the progress bar is not as clear as it could be forusers rewhere they areand what is next and uses an unordered list when really it is an ordered list (WCAG 2.2A criterion 1.3.1 Infoand relationships).

Documents (PDFs) on London.gov.uk

Some PDF files are currently not tagged, so people using assistive technologies may not be able to understand some content (WCAG 2.2 A criterion 4.1.2 - name, role, value). We fixed a prioritised percentage of these, according to user need, number of downloads, whether they are required for essential services or interactions and the audience.

We assessed the time and cost of making all the PDFs accessible, including those published since 23 September 2018, and believe updating all of these would represent a ‘disproportionate burden’ considering the resources currently available to the GLA and how infrequently the documents are accessed. Given the very low downloads in a year, we did not make these historic PDFs accessible, except for Mayoral strategies within the current administration; governance documents which require users to interact with the GLA (e.g. to make a complaint or to consult); or documents related to service provision where there is no alternative version. We are commited to ensuring all new documents are accessible.

Content that’s not within the scope of the accessibility regulations

• The Google reCaptcha used as a security check on some pages is not an accessible component. If the automated "I'm not a robot" checkbox test fails, it presents sets of images that cannot be navigated by keyboard or voice control, and the supplied audio alternative is usually not distinguishable even by many people with good hearing. Neither version can be used from Braille readers. Some images displayed as part of the security check also do not have sufficient colour contrast (WCAG 1.4.3. Contrast (Minimum)). This is third party content provided by Google, which is not under our control (neither funded, nor developed by us) and so falls under the exemptions of the accessibility regulations - Application, 4. (2)(e).
• Forms with a captchacontaina checkbox, displayed as part of the security check, which people using keyboard navigation may have difficulty in seeing as there is insufficient colour contrast when it is accessed. As this security check is third-party content which is not under our control (neither funded, nor developed by us), it falls under the exemptions of the accessibility regulations - Application, 4. (2)(e).
• The text on maps does not always have sufficient colour contrast. This is third party content, which is not under our control (neither funded, nor developed by us) and so falls under the exemptions of the accessibility regulations - Application, 4. (2)(e).
• Google Translate is a free third-party widget that is used to provide GLA content in different languages.The tool uses deprecated language values for Hebrew and Japanese. This may impact on the accuracy of the translation, or how screen reader software language plugins work with the translated content.
  Google Translate is a third-party widget provided by Google, which is not under our control (neither funded, nor developed by us) and so falls under the exemptions of the accessibility regulations - Application, 4. (2)(e).

How we tested this website

This website has been audited to ensure compliance with WCAG 2.2 AA. A sample of pages was tested which reflected all the key user journeys for the target users of London.gov.uk. A sample of pages was last retested in January 2025, with ongoing ad hoc testing.

All accessibility testing was done by Test Partners.

Note: we have carried out audits across our digital estate. Related sites and/or key digital products which sit on London.gov have their own accessibility statements which you may also want to view.

Read the latest London.gov.uk accessibility test report.

What we are doing to improve accessibility

Since September 2020, we regularly carry out accessibility audits across London.gov.uk the latest of which was in January 2025. We will continue to resolve outstanding non-compliance issues that are within our control (detailed under ‘non-compliance with the accessibility regulations’) and have created a backlog of potential accessibility and usability improvements.

We also ensure all new work is designed and tested for accessibility throughout the build.

To help embed accessibility in our culture, processes, and policies we carry out training for staff (content editors and designers). This is ongoing and we continue to look at how we can support wider staff to create more accessible content – in particular, how to manage the creation of a huge number of PDF files across the GLA and the legacy content.

Preparation of this accessibility statement

This statement was prepared on 6 July 2020. It was last updated on 1 April 2025.

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For those looking for more general information on accessibility, we hope the following external links will be useful.

If you would like to view this website in another language we suggest using Google Translate (on this link we have set the default language to Bengali, to choose a new language select the drop down menu at the top-centre of the page).

Need a document on this page in an accessible format?

If you use assistive technology (such as a screen reader)and needa version of a PDF or other document on this page in a more accessible format, please get in touch via ouronline form and tell us which format you need.

It will also help usif you tell us which assistive technology you use. We’ll consider your request and get back to you in 5 working days.