Housing Compliance Officer

Peterborough City Council; Peterborough; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Employee Benefits Platform

Cycle to Work scheme

Home & Electronics schemes

Car lease scheme

25 days annual leave + bank holidays

Pension scheme

Job summary

Peterborough City Council is seeking a Housing Compliance Officer to join the Housing Standards team in Peterborough. You will help raise standards in the private rented sector, inspect properties, investigate complaints and ensure compliance with housing legislation.

You will provide guidance, but can take enforcement action when needed to protect residents and improve housing standards. The role offers varied workload and collaboration with Environmental Health, Planning and Community Safety.

Qualifications

• Experience in housing regulation, environmental health, compliance or enforcement.
• Knowledge of housing legislation including the Housing Act.
• Experience inspecting properties and identifying hazards or compliance issues.
• Strong investigative and report-writing skills.
• Ability to interpret and apply legislation practically and proportionately.
• Good organisational skills with a varied caseload management.
• Customer-focused approach and commitment to positive outcomes.

Responsibilities

• Carry out inspections of residential properties.
• Investigate housing-related complaints and service requests.
• Assess properties using housing legislation and guidance.
• Prepare schedules of work, notices and enforcement documentation.
• Work with landlords and agents to achieve compliance and improvements.
• Support licensing, enforcement and housing improvement initiatives.
• Maintain accurate records and case management systems.
• Represent the Council professionally when dealing with residents and partners.

Skills

Housing regulation

Enforcement

Investigative skills

Report writing

Legislation interpretation

Case management

IT/computer literacy

Education

Professional qualification (advantageous)

Tools

IT systems

Job description

All about the Role

We're looking for a knowledgeable and proactive Housing Compliance Officer to join Peterborough City Council's Housing Standards team.

This is an important role focused on helping ensure housing across Peterborough is safe, well managed and compliant with relevant legislation. You'll work with landlords, tenants, managing agents and partner organisations to raise standards in the private rented sector and support the Council's wider housing objectives.

Day to day, you will be responsible for investigating complaints, carrying out property inspections, assessing housing conditions and ensuring compliance with housing legislation. You will provide advice and guidance where appropriate, but also take enforcement action when required to protect residents and improve housing standards.

The role offers a varied workload, with opportunities to work independently whilst also collaborating closely with colleagues across Environmental Health, Planning, Community Safety and other services.

Key responsibilities include:

• Carrying out inspections of residential properties.
• Investigating housing-related complaints and service requests.
• Assessing properties using relevant housing legislation and guidance.
• Preparing schedules of work, notices and enforcement documentation.
• Working with landlords and agents to achieve compliance and improve standards.
• Supporting the delivery of licensing, enforcement and housing improvement initiatives.
• Maintaining accurate records and case management systems.
• Representing the Council professionally when dealing with residents, businesses and partner agencies.

This is an excellent opportunity for someone who enjoys problem solving, working with people and making a real difference to living conditions within the city.

All about our Team

The Housing Standards team is a committed and experienced group dedicated to improving housing conditions across Peterborough. Our work focuses on ensuring residents have access to safe, healthy and well-managed homes, whether through advice, intervention, inspection, licensing or enforcement activity.

The team works across a broad range of housing issues, from tackling poor property conditions and hazards to supporting licensing schemes and addressing rogue landlord activity. We take a pragmatic approach, working with landlords and agents to achieve compliance wherever possible, while being prepared to take robust action when standards fall short.

The Housing Standards Team sits within the Council's Regulatory Services team, alongside Trading Standards, Pollution Control, Licensing and Food & Safety. While each team has its own area of expertise, we work closely together to deliver joined-up services that protect residents, support businesses and improve neighbourhoods across Peterborough.

All about You

We're looking for someone who is passionate about housing standards and has the confidence to work with a wide range of people in sometimes challenging situations.

You will be an excellent communicator, capable of building positive relationships whilst also making sound decisions when enforcement action is necessary.

Ideally, you will have:

• Experience working within housing regulation, environmental health, compliance, enforcement or a related field.
• Knowledge of housing legislation, including the Housing Act and associated regulations.
• Experience of inspecting properties and identifying hazards or compliance issues.
• Strong investigative and report-writing skills.
• The ability to interpret and apply legislation in a practical and proportionate way.
• Good organisational skills and the ability to manage a varied caseload.
• Confidence using IT systems and maintaining accurate records.
• A customer-focused approach and commitment to achieving positive outcomes.

A relevant professional qualification would be advantageous, although equivalent experience will also be considered.

Most importantly, you'll share our commitment to improving housing standards and helping make Peterborough a place where residents can live safely and with confidence in the quality of their homes.

If you have any additional questions please email [e-mail] .

Provisional interview date 21st October

Our Benefits

We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme...

• Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes
• Buy up to 10 days additional annual leave (pro-rata)
• Access to car lease scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities including apprenticeships to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to our equality, diversity and inclusion network
• Opportunities to receive Employee Recognition Awards

Our Commitments

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.

We are committed to making our recruitment process as accessible as possible. If you are a person who has or considers yourself to have a disability and you require reasonable adjustments to the application or interview process, please contact [e-mail].

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

If you've already applied and completed the recruitment process for this position within the last three months, there's no need to reapply. We really appreciate your interest and thank you for considering us.