Landlord Compliance Coordinator

Manchester City Council; Manchester; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Annual leave

Volunteer leave

Pension

Flexible working

Job summary

Manchester City Council is recruiting a Landlord Compliance Coordinator to support landlord compliance and building safety within Housing Services, with initial focus on the Awaab's Law framework. You will provide high-quality administrative support, manage records and compliance data, coordinate no-access cases, decants, repairs, and ensure actions meet statutory timescales.

This 35-hour-per-week, temporary (12 months) role offers an inclusive environment and opportunities to help residents

Qualifications

• Experience of providing administrative support within a busy service environment.
• Excellent organisational skills with the ability to manage multiple tasks, priorities, and deadlines.
• Experience of maintaining accurate records and databases with a high level of attention to detail.
• Strong written and verbal communication skills, including the ability to produce professional correspondence.
• Experience of managing shared inboxes and responding to enquiries in a timely and customer-focused manner.

Responsibilities

• You will act as a first point of contact for Awaab's Law enquiries and support requests, maintaining accurate records and compliance data, managing a busy shared inbox and ensuring key actions are completed within statutory timescales.
• You will coordinate activities such as no-access cases and temporary decants, issue compliance correspondence to residents, raise repair orders and appointments and work closely with colleagues, contractors and partner services to ensure cases progress efficiently.
• This is a key support role that contributes directly to resident safety, regulatory compliance, service improvement and the delivery of high-quality housing services across Manchester.

Skills

Administrative support

Organisational skills

MS Office

Customer service

Record keeping

Communication skills

Team working

Data privacy

Detail oriented

Tools

Housing management system

Job description

Working Hours: 35 Hours Per Week Contract Type: Full-Time, Temporary (12 months) Closing Date & Closing time: 11.59pm, 05 October 2026 Interview Method: Face to Face Legal Right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment Use of Artificial Intelligence (AI): Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action This role is subject to - 2 References - where possible we require 3 years' history.

The Housing Services team has a key role in delivering safe, healthy and high-quality homes for Residents across our city. Through our A Place Called Home vision, we are committed to putting Residents at the heart of everything we do, ensuring homes are safe, affordable and sustainable and delivering services that meet and exceed Resident expectations.

As a Landlord Compliance Coordinator, you will play an important role in supporting Manchester City Council's landlord compliance and building safety functions. Whilst the post supports a range of compliance services across Housing Services, the initial focus of this role will be within the Awaabs Law team. You will provide high quality administrative and Resident focused support, helping to ensure that HHSRS cases are managed effectively and that the Council meets its statutory responsibilities and timescales.

If you share our ambition to deliver excellent housing services, protect Residents and ensure safe and compliant homes, we want to hear from you!

If you're successful, you'll join a dedicated team of colleagues supporting the delivery of landlord compliance and building safety services across Manchester's council housing stock. Your work will be vital in helping Housing Services meet the requirements of Awaab's Law and ensuring our Residents receive timely, effective and resident-focused support.

• You will act as a first point of contact for Awaab's Law enquiries and support requests, maintaining accurate records and compliance data, managing a busy shared inbox and ensuring key actions are completed within statutory timescales.
• You will coordinate activities such as no-access cases and temporary decants, issue compliance correspondence to residents, raise repair orders and appointments and work closely with colleagues, contractors and partner services to ensure cases progress efficiently.
• This is a key support role that contributes directly to resident safety, regulatory compliance, service improvement and the delivery of high-quality housing services across Manchester.

We would love to hear from you if you have experience of delivering high-quality administrative support in a fast-paced environment and are passionate about providing excellent customer service. You'll be highly organised, able to manage competing priorities, and committed to ensuring compliance with statutory requirements while supporting Residents and colleagues effectively.

The successful candidate will be able to demonstrate:

• Experience of providing administrative support within a busy service environment.
• Excellent organisational skills with the ability to manage multiple tasks, priorities, and deadlines.
• Experience of maintaining accurate records and databases with a high level of attention to detail.
• Strong written and verbal communication skills, including the ability to produce professional correspondence.
• Experience of managing shared inboxes and responding to enquiries in a timely and customer-focused manner.
• Ability to work effectively both independently and as part of a team.
• Strong customer service skills with the ability to deal sensitively and professionally with residents and stakeholders.
• Experience of using Microsoft Office applications, particularly Outlook, Word, Excel, and Teams.
• Ability to handle confidential and sensitive information appropriately.
• Experience of monitoring actions and ensuring tasks are completed within required timescales.
• Understanding of the importance of compliance and adherence to policies, procedures, and statutory requirements.

The experience below would be desirable requirements that would be useful in this role:

• Experience of working within a housing, local government, or social housing environment.
• Knowledge of Awaab's Law and the regulatory requirements relating to damp, mould, and housing condition cases.
• Experience of coordinating appointments, access arrangements, decants, or resident support activities.
• Experience of raising and tracking repair orders using housing management or repairs systems.
• Experience of managing compliance trackers, performance reports, or case management systems.
• Understanding of housing repairs, compliance, and resident safety requirements.
• Experience of working with Residents who may be vulnerable or require additional support.
• Knowledge of Manchester City Council's housing services and customer service standards.
• Experience of working collaboratively across multiple teams and services to achieve positive outcomes.

What will make you successful in this role?

You'll be proactive, solution-focused and able to maintain accuracy while working under pressure. You'll understand the importance of meeting statutory timescales, have a strong commitment to excellent customer service, and be motivated by making a positive difference to Residents through the delivery of safe, compliant, and responsive housing services.

Working for Manchester City Council is a chance to make a real difference in a diverse city that leads change and improves lives. Whether you’re supporting communities or improving public services, you’ll help create opportunities and shape a better future for everyone.

Benefits we offer

• Up to 26 days’ annual leave,rising to 31 days after five years’service
• Buy up to two extra weeks’ leave
• Up to 3 days’ volunteering leave
• A 35-hour work week for full-time roles
• We review pay each year and recognise three trade unions
• TheUK’s largest local government pension scheme
• Enhanced parental and carers leave
• Employee discounts and perks
• Good Employment Charter member

Creating an Inclusive Team at Manchester City Council

Manchester City Council values equality and works to provide a fair and inclusive environment for a workforce that is as diverse as the communities it serves. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly welcome applications from candidates identifying with one or both of those characteristics.

Guaranteed Assessment Scheme

We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirement for the role and identify with at least one of the criteria below:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care.
• If you consider yourself to be disabled or if you have a long-term condition
• Have you completed the GM Elevate (Leadership Development) Programme or any MCC positive action programmes?

When You Join Us

We’re a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

What we will need from you if you're successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Other relevant information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

GM Elevate Programme

If you have completed the GM Elevate (Leadership Development) Programme within the last two years, please indicate this within the 'Personal Statement' section or 'Supporting Statement' section of your application.

Use of Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

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