Access Assistant Access Inpatients

Walsall Healthcare; Walsall; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

NHS Pension

Staff accommodation where available

Job summary

Walsall Manor Hospital, part of Walsall Healthcare NHS Trust, is recruiting an Inpatient Access Administrator to join the centralised booking team. You'll manage theatre session bookings, ensuring adherence to local and national access targets, and support a calm, efficient patient flow in a busy environment.

Work pattern is 37.5 hours per week, Monday to Friday. The role is fixed-term for 12 months to cover maternity leave, offering NHS pension arrangements and staff accommodation where

Qualifications

• Experience with patient management systems.
• Good keyboard, IT and administration skills.
• Clear communication and customer service abilities.

Responsibilities

• To work in an Inpatient Access Team environment to provide a professional efficient and effective centralised booking service for a variety of theatre sessions.
• Book patients in line with local and national access targets; plan, organise and prioritise own workload.
• Coordinate workload under direction from Consultant Level, Inpatient Access Supervisor/ Deputy Divisional Director of Operations–Corporate Services

Skills

Experience with patient management s

Good keyboard, IT and administration

Good communication skills

NHS administration experience

Customer service experience

Education

GCSEs or equivalent

NVQ 2 or 3 in customer services

Tools

CareFlow

FUSION

My pre-op

Microsoft Office

Reports

Job description

Should you have any queries for the resourcing team, they are available from 8am to 5pm, Monday to Friday. To get in touch please call 01922 656161.

Main area Division of Surgery Grade NHS AfC: Band 2 Contract Fixed term: 12 months (Cover Maternity Leave) Hours Full time - 37.5 hours per week (Monday-Friday) Job ref 407-SURGERY-8362397-A

Site Walsall Manor Hospital Town Walsall Salary £25,272 per annum Salary period Yearly Closing 16/11/2026 08:00 Interview date 02/12/2026

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

RESPECT – COMPASSION – TEAMWORK – PROFESSIONALISM

Job overview

• To work in an Inpatient Access Team environment to provide a professional efficient and effective centralised booking service for a variety of theatre sessions.
• Using initiative to ensure that patients are booked in line with local and national access targets.
• Plan, organise and prioritise own workload, while accepting direction and delegation from Consultant Level, Inpatient Access Supervisor/ Deputy Divisional Director of Operations–Corporate Services
• working pattern Wednesday, Thursday, Friday - 9.00 am - 5pm

PLEASE NOTE THAT THIS POST IS SUBJECT TO CLOSING EARLY IF A LARGE NUMBER OF APPLICATIONS IS RECEIVED.

Main duties of the job

An exciting opportunity has arisen for an enthusiastic and motivated individual to join our friendly Inpatient Access team.

The Inpatient Access Administrators provide a focal point for inpatients and are responsible for booking a variety of theatre sessions across the trust.

You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions. You must have a flexible approach and possess effective communication skills.

You must be a confident, diplomatic, team player who will thrive in a busy environment.

Knowledge of the Patient Administration System is vital in this frontline role to provide support in the smooth running of this office.

For further information please contact Jayne Harris 01922 721172 ext 6835

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Detailed job description and main responsibilities

• To work in an Inpatient Access Team environment to provide a professional efficient and effective centralised booking service for a variety of theatre sessions.
• Using initiative to ensure that patients are booked in line with local and national access targets.
• Plan, organise and prioritise own workload, while accepting direction and delegation from Consultant Level, Inpatient Access Supervisor/ Deputy Divisional Director of Operations–Corporate Services

Name

Jayne Harris

Job title

Elective Access Manager

Email address

Telephone number

01922 721172

Additional contact information

For further information or an informal visit please contact Jayne Harris

Experience with patient management Systems

• Experience with patient management systems
• Experience using CareFlow, FUSION, My pre-op
• Experience using Microsoft Office products
• Experience of using reports

Good standard level of Education (2 GCSE's or equivalent

• Good standard level of education (2 GCSE's or equivalent)
• NVQ 2 or 3 in customer services

Background

• Previous experience in booking TCIs
• Previous experience in speciality working

Good Keyboard, IT and administration skills

• Good Communication Skills
• Previous Adminstration Experience in a NHS setting
• Previous Customer Service Experience
• customer care skills

Please note your application will be transferred from the NHS Jobs system to the internal Walsall Healthcare Trac System. All correspondence will be sent via Trac.

Sponsorship and Visas

We welcome applications from all candidates with the right to work in the UK, including those on Health and Care Visas, Graduate Visas, or other valid permissions. All candidates will be considered on equal terms.

This Trust currently recruits successfully from the domestic labour market and has a sufficient pool of suitably qualified candidates for Band 3 roles. Visa sponsorship is therefore not available for this role currently. Candidates who already hold the right to work in the UK, including those on an existing Health and Care Visa, Graduate Visa, or any other valid permission are welcome to apply and will be considered on equal terms. This position is reviewed regularly in line with Home Office guidance. Right to work will be verified at each stage of the recruitment and monitored throughout employment. All candidates who are offered a position will be required to provide evidence of their right to work in the UK as part of the pre-employment checks process. Where a candidates' right to work is derived from another person’s immigration permission, the Trust will discuss the implications of this with the candidate before a permanent post is confirmed, to ensure that both parties understand the terms on which employment can be sustained.

Recruitment and Selection Approach

In line with best practice and regulatory guidance, our selection process is fair, consistent and based on your ability to perform the role, contribute to the organisation and your potential for development.

What to expect:

• Application screening: Your application will be reviewed against the person specification
• Interview: Typically, a panel interview with competency-based and values-based questions
• Assessment: Role-dependent assessments may include practical tasks or presentations
• Timeline: We aim to complete the process within 47 days of the closing date. Recruitment Journey is attached to all live vacancies.

We are committed to making reasonable adjustments for disabled candidates at any stage. Please contact us to discuss your needs.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note this vacancy may close early due to high volume of applications